Telecom Analyst with Cisco UC Expertise and IT Experience

VIRGINIA CRUZ

Villa Carolina, ***-* Calle ***, Carolina, PR 00985

Cell Phone: 787-***-****

Email:**********@*****.***

STATEMENT OF INTERESTS I am interested in a position with an IT Department within an organization that will benefit from my initiative, organizational abilities, strong people skills and hard work. I also look for a company that can add knowledge and experience to that goal. I am especially interested in a position with the potential for advancement, increased decision-making and responsibilities and where I can use my past management experience; an organization where I can grow as an employee and a person

TECHNICAL SKILLS

Avaya 2012

CRM 2002

Microsoft Access

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

BlackBerry MDM

Cisco Unified Call Manager

EDUCATION/ CERTIFICATIONS

Basic Administering Cisco Unified Communications Workspace Part 1: 10/2019

Administering Cisco UC Manager and Unity Connection 02/2020

Administering Unified Contact Center Enterprise Part 1 (AUCCE 1) 03/2020

Microsoft Office User Specialist (MOUS) 2000 Expert Certification 05/2002

The Chubb Institute New Jersey-Parsippany - Network Technician Diploma 12/2001

Essex County College – Business and Finance Management 1989

Alison Online – Basic Accounting – Certificate of Completion 2025

EXPERIENCE

Spirit Airlines, Miramar, Florida 02/2014 – 11/2021

Telecom Analyst

Fundamental Cisco Unified Call Manager Administrator

oProvision desk phones

oChange display names

oAdd voicemail

oCreate extension mobility accounts

oCreate Jabber accounts

Analyze and verify correct monthly recurring charges and proper account allocations for communication related invoices

Order and cancel POTS, circuits, internet and TV services

Order, cancel, suspend and troubleshoot wireless devices

Use Excel to create spreadsheets for complex allocations of vendor invoices, tracking of wireless devices and charges and tracking of month-to-month charges on all telecom services

Open and follow up telecommunication related trouble tickets and discrepancies with vendors

Work with various carrier portals

Lennar Corporation Miami, Florida 11/2013 – 02/2014

Telecommunications Expense Consultant

Analyze and verify correct monthly recurring charges and proper account allocations for communication related invoices

Dispute invoice discrepancies

Use Excel to create spreadsheets for complex allocations of vendor invoices, tracking of wireless devices and charges and tracking of month-to-month charges on all POTS, ISDN and Frame Relay accounts.

Contact providers to open trouble tickets and restore services

BankUnited Miami Lakes, Florida 11/2009- 11/2013

Telecom Technician

BlackBerry Enterprise 5.0 Server Administrator

Assist in supporting the McAfee Enterprise Mobility Manager Server

Order, cancel, suspend and troubleshoot wireless devices; BlackBerry, Android, IOS and air cards

Order and cancel POTS lines, data circuits and cable TV services

Provide administrative and clerical assistance to the department manager and order supplies

Analyze and verify correct monthly recurring charges and proper account allocations for communications related invoices

Contact vendors and dispute invoice discrepancies

Use Excel to create spreadsheets for couple allocations of vendor invoices, tracking of wireless devices and month to month charges on all POTS, ISDN and Frame Relay accounts

Open and follow up telecommunication related trouble tickets with vendors

Prepare purchase orders and process paperwork for opening branches

Attend vendor meetings to discuss existing and new services

TEK Systems Miami, Florida 05/2007 – 10/2009

Telecom Billing Analyst (Consultant-BankUnited)

Analyze and verify correct monthly recurring charges and proper account allocations for all telecom related invoices

Dispute invoice discrepancies

Use Excel to create spreadsheets for couple allocations of vendor invoices, tracking of wireless devices and month to month charges on all POTS, ISDN and Frame Relay accounts

Order, cancel, suspend and troubleshoot BlackBerry cell phone devices

Open and follow up telecommunication related trouble tickets with vendors

Provide administrative and clerical assistance to the department manager

Indel Marine Pompano Beach, Florida 1/2007 - 5/2007

Administrative Assistant

Provided assistance with QuickBooks software

Price, confirm and enter all delivery and pick-up orders in QuickBooks

Provide customer service

Post cash applications for orders paid onsite and process credit card payments

Invoice and mail daily shipments

File all sales orders

Prepare forecast report.

Provided administrative and clerical assistance to the President and CEO

Hartfield, Titus & Donnelly Jersey City, New Jersey 11/2004 - 11/2006

Telecommunications Coordinator

Manage the purchase, maintenance and upgrading of communication products and services from a variety of telecom manufacturers for 7 locations.

Manage the purchase, maintenance and upgrading of fax and copy machines for 7 locations

Troubleshoot voice and other telecom equipment problems that pertain to outside vendors

Analyze and verify proper account allocations for telecommunication related invoices

Provided administrative and clerical support to the Executive Vice President

Arranged car service for clients and employees

Prepared and distributed correspondence

Prepared various reports and charts such as comparing and analyzing trader and broker usage of system, to analyze offerings and bid wanted updates, and for complex allocations of vendor invoices

CompUSA, Inc. Parsippany, New Jersey 6/2003 - 11/2004

Training Instructor/Coordinator

Instructor for Microsoft Windows 2000, Windows XP, Office 2000, Office 2002,office

2003, Visio 2002 and 2003, QuickBooks 2003 and 2004, Publisher 2000

Re-imaged computers and install software to classroom renter specification for their

personal use

Off-site instructor for proprietary software

Sold training and register students for classes

Loaded and maintained software for Proctor testing for Process Assessment Network (PAN/TSA)

Randstad of America, Inc. Secaucus, New Jersey 1/2003 - 6/2003

Project Manager (Consultant-Microsoft)

Supervised and maintained hourly time sheets for a team of three employees

Demonstrated Tablet PC/Microsoft software to travelers/potential customers at the airport.

Responsible for 6 laptops and docking stations; troubleshoot and maintain operating system and software applications

Set up and closing of kiosk on a daily basis

Gathered sales leads information and forward it to the marketing company for contact purposes

E-mailed report every night to marketing company

Computer Horizons Corp. Mountain Lakes, NJ 5/2002 - 8/2002

Moderator/Facilitator (Consultant-Bristrol-Meyers Squibb)

Conducted training in a web-based environment utilizing Interwise, a distance learning software

Trained Bristol-Meyers Squibb pharmaceutical representatives to use a web-force software (CRM based) called CallMax

Trainees were taught how to capture information about customers, provide marketing data, how to use a planner/appointment book, gather information and type in meeting results and how to keep track of details and samples

Fortunoff Wayne, New Jersey 11/2001- 4/2004

P/T Customer Accommodation Associate

Assisted customers with returns or domestic items.

Helped customers in the curtain/drapes department

Prepared paperwork for price adjustment for customers

Checked inventory to make sure that merchandise was in stock

Assisted in preparation of a Return Report for the store manager based on the amount of daily returns, reason for return and method of refunds

Allied Building Products Inc. East Rutherford, NJ 12/1986 - 4/2001

Telecommunications Manager

Managed the purchase, maintenance and upgrading of communication products and services from a variety of telecom manufacturers for the corporate office and 102 locations nationwide

Supervised a department of 4 employees responsible for supporting telecommunications services

Troubleshot voice and other telecom equipment problems that pertained to outside vendors

Analyzed and verified proper account allocations for communication related invoices

Used Excel to create spreadsheets for complex allocations of vendor invoices

IT Training Coordinator

Implemented and trained branch managers and staff at different locations throughout the country for all new software revisions and upgrades

Conducted training sessions on new system preparations for regional managers

Designed, updated and implemented company procedures

Tested and evaluated E-Sales; prototype company online ordering system for joint usage of vendors and homeowners applying different levels for each

Trainer/Internal Branch Operations Auditor

Traveled to branches, audited operational procedures, and provided assistance in troubleshooting computer problems

Assisted in the opening of new branches, interviewed candidates for vacant office positions and trained management, sales and office personnel

Designed, updated and implemented procedures and provided assistance to branches with running daily reports, cash sale reconciliation and daily deposits

Wired monies to corporate account, billed processed orders, processed payroll and accounts payable

Audited yearly fiscal inventories

Designed a seminar program to recruit trainees for training and internal auditing

Additional Attributes

Fluent in English and Spanish

Punctual

Comfortable working as an individual and within a team

Can work with little to no supervision

Multitask, prioritize and complete projects in a timely manner.

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