Technical Agile Project Manager with 10+ years IT leadership

Patricia Sanfilippo

Hingham, MA ***** Phone: 617-***-**** Email: ********.**********@*******.***

Professional Background:

Project Manager with expert level skills, and 10 years of experience managing IT infrastructure and staff facing projects. Experience working with projects related to financial and productivity applications using both methodologies: Waterfall and Agile. Experience with Organizational Change Management. Ability to manage large project teams (O365 enterprise team consisting of 20+ groups of professional divisions, with strong personalities, overseeing 20,000+ user migration). Ability to navigate political issues within the Project team and culture with great success. Strong leader with excellent communication skills. Ability to motivate and direct the teams to stay on task. Positive attitude and outgoing personality with the ability to be stern when needed while also establishing and maintaining a collaborative work environment.

EMPLOYMENT HISTORY:

Santander Bank US, Provide Project Management Services to Santander Bank,

Sr. Project Manager, Boston, MA

May ’19-current

Engaged to Manage the Migration to Windows 10 Project for the Technology division, Back Office of Consumer & Business Banking. (3,000 users)

Working directly with the Infrastructure Management Core team and each Team Manager under the umbrella of CBB to align all groups for migration.

Created deployment project plan, engagement with the QA team to ensure organized testing of all 300 critical Bank applications.

Worked in conjunction with the management implementation team to secure a timeline for methodical implementation of each group without causing mayor work disruption and in support of business continuity.

Managed outreach to all business areas with applications impacted by the testing of Windows 10 to organize the facilitation of equipment for testing and validation.

Implemented successfully an Early Adopters Program to seek collaboration of voluntaries to act as testers for their own groups. (200 uses)

Project Manager for the Implementation of Office 365 Project with the same Group CBB, utilized the same approach implemented successfully on the Windows 10 migration

Project Manager for the Customer Due Diligence (CDD) Project, implementation of the New Know Your Customer Questionnaire (KYCQ), The Interactive Form from the AML team designed to interact with all core applications of the Bank. Manage the replacing of its engine, migration from Norkon to NetReveal and manage the testing and successful integration with the Core application of the Bank.

Project Manager for other small scope projects of a regulatory nature, with different groups, Home Lending Group, Credit Bureau Report, etc.

Currently assigned as the Program Manager for the Digital Bank Global Strategy implementation. Project with the Santander Global Group, managing a Multi-year project with several Work Streams, multiple vendors and monthly deployments to production, including the launch of the Santander Openbank High Yield Savings and Checking /Debit Cards. Responsible for overseeing the completion of testing strategy, plan and communication strategy.

Commonwealth of MA, Executive Office of Technology, Services and Security

Transformation Engagement Lead, Boston, MA

Sept ’17-Jan‘19

Assigned to one or more Secretariats to liaise with SCIOs and technical teams.

Coordinated with EOTSS & Secretariat teams and worked with other technical leads

Monitored and summarized progress for the different implementation programs, including: Servers rationalization, Desktop modernization, Office 365 implementation, One Network integration and Cloud Migration.

Helped to overcome impasse by identifying risks and roadblocks and escalating issues to EOTSS senior leadership.

Built and maintained working relationship with Agencies and IT teams within the Secretariats

Works closely with Transformation PMO regarding status of projects

Relied on extensive experience and judgement to plan and accomplish goals.

Lead and directed the work of others.

Reported to Deputy CIO, Secretariat Engagement.

Experienced creating project reports and dashboards using MS Project, JIRA, Sharepoint and other project management tools.

JOHN HANCOCK. Program Management Office, Boston, MA

JH PMO – Sr. Project Manager

August’15-Aug ‘17

Project Manager for Microsoft Office 365 Enterprise Implementation - working with internal resources and vendor to ensure successful implementation of Microsoft Office 2016 and migration to Microsoft Office 365.

Directly reporting to the Program Director and worked in conjunction with GIS (Global Information Systems) Lead Project Manager during the course of the project lifecycle.

Responsible for the management of MS Office 365 deployment during the migration of 20,000 users for the entire US Division.

Able to manage project risks. Example: Bandwidth issue due to small locations with basic internet connection

Strong planning skills; able to pull together training materials and organization management

Lead the coordination of the Lotus Notes to Outlook migration, including: development of project plan, timelines, milestones, risk management, and business continuity.

Manage cross-functional project collaboration with Global IS and Operations Units across Manulife/John Hancock Division of resources, communications, deliverables, and interfacing with all levels of staff assigned to the project.

Monitor project data gathering, monthly reporting, and documentation updates and workflow.

Responsible for the development of communication and training plans for the Global Program.

Record and document project meetings, agendas, and meeting summaries accordingly.

Supervise data collection and analysis, implement PQA process to streamline the information received from multiple Business Units across the US Division.

Lead monthly presentations and corporate meetings for both Project Director and Program stakeholders.

Experienced in MS Project, MS Sharepoint Collaboration, Salesforce, PPM and other Project Management applications.

BOSTON CAPITAL CORPORATION. Boston, MA Project Manager/Training Supervisor

Oct ’05-July’15

Coordinated efforts for the MIS director with external database software developers, and internal financial services management during all phases of the implementation of a new proprietary asset management database.

Provide administrative support and documentation for all phases of the project to the MIS Director.

Responsible for coordinating the updates to the Asset management proprietary database between MIS and Financial Investments team leaders.

Responsible for data management training and supervision of newly recruited staff.

Responsible for the creation of interactive instruction manuals for a proprietary Asset Management /Financial database system.

Creation of a scope of specific financial reports to assist upper management on their decision making process

Worked with the executive committee in order to constantly review and improve our organizational charts and schedules using Visio and MS Project.

Worked with Senior Management on the development, implementation and up-keep of a proprietary financial database system that calculates the annual tax credit allocations for all company properties under the LIHTC program.

Coordinate the efforts between the departments in order to efficiently produce, design, and/or update financial materials for corporate investors.

Generated monthly reports on staff performance and project goal milestones using MS Project.

Coordinated with the development team the schedule of database downtime due to maintenance and deployment of software update.

Quickly manage and travel shoot the timeline of resolution on all technical difficulties and potential interruption of project lifecycle or data workflow.

Constantly monitoring the traffic of information with the goal of identifying potential risk areas and major issues to prevent software downtime.

Member of the Technology Steering Committee, providing suggestions and recommendations for software upgrades and implementation of new and improved features based on user feedback

CAROL R. JOHNSON, Associates Boston, MA (Contract position)

June ’05-Sep ’05

Accounting Conversion Project Analyst

Reported to both Accounting Manager and CFO

Contract assignment to perform an accounting software transition from Timberline to Deltek Advantage.

Analysis and reconciliation of all accounts payables and accounts receivables in order to transfer the general ledger balances into the new system.

Effectively communicated with clients and vendors to obtain necessary information in order to reconcile general ledger balances, and confirm accuracy of data.

Tabulation, analysis, quality control, and final conversion of historical data for transfer into new software database format.

Provided feedback though meeting coordination, progress updates, and report delivery for the CFO on project status from inception to completion.

FORENSIC HEALTH SERVICES, Inc. Braintree, MA

April ’03- May ’05

Office Manager / Staff Supervisor

Streamlined the day to day office functions by the implementation of a new corporate communication strategy to create an efficient work environment

Reporting to both CFO and CEO Conduct on-site recruitment interviews and supervise work performance of new hire accounting and administrative staff for all program branches

Developed and implemented a highly motivational training strategy in order to achieve stronger commitment to the job in hand by creating the concept of “Team Work”

Developed the company’s new recruitment and training process based on each program’s needs and specifications

Responsible for all purchases of office equipment, and contracting of technology and services on behalf of the company

Responsible for the quality and timely delivery of the material from multiple sources for project bidding for State and Federal Government regulated Programs

Bookkeeping general duties, processing full cycle of AP/AR and payroll using QuickBooks

Designed specific scope of accounting monthly reports for each program in order to facilitate the tracking of all expenses allocated and resources utilized by each program

Organization of annual corporate meetings, schedules and agendas for executive program’s staff

Designed marketing materials and displays; coordinate the implementation of the company website, supervise the IT consultant in-house systems network administrator for corporate headquarters office Windows

PUTNAM INVESTMENTS Buenos Aires, Argentina/Boston, MA

Jan ’00-Apr ’03

Portfolio Management Associate

Team leader of the Latin America Division and the liaison between the institutional investors in a foreign market and Corporate US Headquarters

Worked with two Senior Vice Presidents in charge of the offshore fund division for the Latin American market

Performed portfolio management duties including: data base management and research

Investor services duties for the company’s international diversified portfolio

Spanish/English conference call interpreter

Work with the Vice presidents in the design and performance of the marketing presentations

Travel to different countries in South America to perform marketing presentations for a wide range of potential corporate investor

EDUCATION:

Boston University- Center for Professional Education - Boston, MA

Project Management Certification - 2010

John F. Kennedy University -Buenos Aires, Argentina

Masters in Communication - 2000

Bachelor of Science in Buisness Administration, (March’95 – March’98)

TECHNICAL SUMMARY:

Windows XP/Vista/Win 7/8.1, Server 2000~12, Networking and IP management, Microsoft Office Suite including Microsoft Project, Visio, Sharepoint. 2007/2013

Graphic Design software: Adobe Creative Suite, including Photoshop, InDesign, Dreamweaver.

Database Management: Crystal Reports11, SQL, PPM

References furnished upon request

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