Results-Driven Customer Service Specialist

Sharron Mell

Charlotte, NC 980-***-**** *************@*****.***

Professional Summary

Results-driven Customer Service Representative with call center and general office experience. Skilled in handling high-volume inbound and outbound calls, following scripts, managing order inquiries, and updating customer records accurately. Proven ability to meet daily call metrics, learn new systems quickly, and perform effectively in fast-paced environments.

Core Competencies

Inbound & Outbound Call Handling

High-Volume Call Center Metrics (75–100 Calls/Day)

Customer Order Updates & Backorder Resolution

Script Adherence & Compliance

Order Processing & Acknowledgements

CRM & Data Entry Accuracy

Computer Literacy (MS Office, Databases)

Customer Satisfaction & Issue Resolution

Time Management & Multitasking

Professional Experience

1.Customer Service Representative / Office Support

• Managed high-volume inbound and outbound calls (up to 75–100 per day) to provide customers with order status, shipping timelines, and backorder updates.

• Conducted proactive outbound follow-up calls using scripted messaging to ensure accurate and consistent communication.

• Processed customer acknowledgements and order inquiries through internal queues and CRM systems.

• Entered, updated, and verified customer and order data with a high level of accuracy.

• Met productivity, quality, and attendance metrics in a fast-paced call center environment.

• Collaborated with internal teams to resolve issues and escalate complex concerns when necessary.

• Maintained professionalism and customer satisfaction while managing competing priorities.

Education

Bachelor of Science in Administration (BSA)

University of Michigan

Availability

Available Monday through Friday, 8:00 AM – 5:00 PM

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