Retail & Office Manager with 20 Years Experience
Resume:
Sherri Shaw
Cottage Grove, OR *****
**************@*****.***
Professional Summary
Accomplished retail and office manager with 20 years of experience in customer service, inventory management, and team leadership. Proven track record of driving sales growth, improving operational efficiency, and fostering strong relationships with clients and employees. Skilled in managing multiple projects, resolving customer complaints, and ensuring compliance with regulatory requirements. Proficient in MS Office, Excel, and Quickbooks.
Authorized to work in the US for any employer
Work Experience
Manager
711/Harman Enterprises-Eugene, OR
November 2020 to Present
Responsibilities and duties include:
• Led a team of XX employees, providing guidance and support to ensure efficient operations
• Managed daily operations, including scheduling, inventory management, and customer service
• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
• Maintained high standards of quality control to ensure customer satisfaction
• Resolved customer complaints or issues promptly while maintaining a positive brand image
• Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
• Managed multiple projects simultaneously within established timelines
• Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction
• Served as a liaison between upper management and front-line employees, ensuring effective communication of company goals and objectives
OWNER
Self Employed
February 2014 to Present
Assist various clients with researching and selling second hand items. Duties included researching the items, recording the item, taking photos, and listing the item on craigslist or ebay. Additional duties include
correspondence with buyers and Packing and shipping of items. Position requires strong customer service,
organization, and attention to detail skills.
Shift Leader/Cashier
D's Market-Eugene, OR
May 2019 to February 2020
Responsible for opening and closing store. Cash handling, customer service, cook hot deli items, check in vendors and pay vendors, cold deli items, and merchandising. Supervision of new employees. Lottery. Handled over 100 high schoolers everyday.
• Built and maintained strong relationships with clients, resulting in a high rate of repeat business
• Provided exceptional customer service, resolving inquiries and complaints promptly and to the satisfaction of customers
• Trained new team members on product knowledge, sales techniques, and company policies MANAGER
Wheeler Dealer-Eugene, OR
July 2017 to April 2018
Opened/Closed Store, Customer Service, Cash Handling, Ordering, Pricing, Stocking, Seasonal Displays, Drove Fork Lift. Misc. Office Duties. Handled time cards, handled warehouse deliveries. Shipments to other stores. And rotated and sold back stock . All the end of day reports for the store.
• Led a team of XX employees, providing guidance and support to ensure efficient operations
• Developed and implemented strategies to improve productivity and streamline processes
• Managed daily operations, including scheduling, inventory management, and customer service
• Implemented cost-saving measures that resulted in XX% reduction in expenses
• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
• Maintained high standards of quality control to ensure customer satisfaction
• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
• Provided ongoing coaching and mentoring to team members, supporting their professional development
MANGER
Springfield Boot & Shoe Repair-Springfield, OR
April 2014 to December 2014
Responsible for opening/closing of store, Customer service, cash handling, and consignments. Additional duties included all general office duties and maintaining the lobby and display windows.
• Developed and implemented strategies to improve productivity and streamline processes
• Managed daily operations, including scheduling, inventory management, and customer service
• Maintained high standards of quality control to ensure customer satisfaction
• Developed strong relationships with key stakeholders, fostering partnerships for business growth opportunities
• Resolved customer complaints or issues promptly while maintaining a positive brand image
• Increased customer satisfaction scores by XX% through implementation of new service protocols OFFICE MANAGER/ STAFFING SUPERVISOR
Integrity Staffing of Oregon, Inc-Eugene, OR
October 1998 to December 2009
Responsible for all general office duties. Multi-line phones, appointment setting, interviewing new employees,
verified previous employment of new employees. Correspondence between the client and the customer. Matched clients to our customers needs. Did group orientations. On call on weekends. Handled hiring new employees. Responsible for any duties related to our clients. Handled time cards weekly. Database maintenance, and assisted the owner in various different projects.
• Managed front desk operations, overseeing a team of XX receptionists and ensuring smooth check-in/ check-out processes for guests
• Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
• Developed and implemented efficient filing systems to improve document organization and retrieval
• Provided training to new employees on company policies/procedures as well as proper use of office equipment/software tools
• Developed standardized procedures for administrative tasks such as travel arrangements, expense reporting, and meeting coordination
• Managed relationships with external stakeholders such as clients, suppliers/vendors, contractors/ subcontractors in a professional manner
• Collaborated with HR department to ensure compliance with employment laws/regulations and maintain accurate personnel records
TELLER/LOAN OFFICER
Check Cash Northwest-Springfield, OR
April 2002 to December 2002
Responsible for processing and verifying payday and title loans, data entry, reconciliation of daily cash orders and completing bank deposits. Position required strong problem solving and attention to detail skills. Additional duties included opening/closing of two stores, serving as a western union agent, collections and general office duties
• Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
• Maintained a balanced cash drawer at all times, with zero discrepancies or errors
• Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
• Identified fraudulent activities and followed proper procedures to report suspicious transactions
• Managed large volumes of cash while adhering to strict security protocols
• Performed end-of-day balancing procedures to ensure accurate accounting of daily transactions
• Implemented efficient processes for handling high-volume customer traffic during peak hours
• Developed strong relationships with regular customers leading to increased loyalty and repeat business Education
Customer Service (GED Diploma)
Lane Community College-Eugene, OR
Skills
• Filing
• Working with geriatric patients
• Administrative Experience
• Customer complaint resolution
• Training & development
• Key Holder
• Customer service
• POS
• Employee orientation
• Store management
• Merchandising
• Recruiting
• Computer literacy
• Shift Lead
• Phone etiquette
• Communication skills
• Planograms
• Multi-line Phone Systems
• Computer skills
• Shift Supervisor
• Shift Management
• Sales management
• Retail Management
• Inventory control
• Retail sales
• Sales
• Working with people with disabilities
• Supervising experience
• Cross-functional communication
• Interviewing
• Retail math
• Guest services
• Office Management
• Basic math
• Loan Officer Experience
• Management
• Ms Office, Excel, POS, Quickbooks, Word, Act,
• Data Collection
• Customer support
• Leadership
• Food Handling
• Cashiering
• Assistant manager experience
• Time management
• Food Service
• Data entry
Languages
• English
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