Multifaceted Customer Service & Operations Professional
Resume:
Naomi Whitmore
Career Objective: To utilize my skills, education, and business experience to achieve personal and professional goals
Independence, MO 64055
********.******@*****.***
Professional Summary
Skill Summary: management, leadership, multitasking and organizational skills, emotional intelligence, resourcefulness, time management, tenacity, ability to adapt to change Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Cook
Summit Nursing Home-Kansas City, MO
October 2023 to Present
Cook lunch, dinner, dessert. Clean kitchen. Serve lunch and dinner. Stock dry storage and walk-ins when trucks deliver. Make snacks and beverages for residents to have once kitchen closes. Customer Service Retention Specialist
Spectrum-Kansas City, KS
July 2021 to December 2023
Speak with customers regarding any issues cx might have with their cable internet or telephone service. Overcoming customer objections. Sale mobile lines to customers willing to switch service. Data entry/ coding. Upselling services and products. Recreating packages per cx preferences. Adding promotional deals to accounts.
Customer Service Representative
Abbott-Kansas City, MO
June 2020 to July 2021
Ensure timely and accurate processing, payment and communication of clinic invoices. Reconcile clinic invoices as needed using the aforementioned software tools. Learn and continue to stay current with client account requirements and changes. Answer inbound phone calls. Prepare account analysis and reconciliations as needed. Assist Clinic Payment Operations Manager with special projects as needed Customer Care Advocate/ Assist Line Coordinator
Alliance Data-Kansas City, KS
July 2017 to July 2020
Assisted new customers with account set up and provided payment options to customers Coached and conducted continuing education to teammates on updated procedures Subject matter expert in strategic marketing with medical accounts
Sales Representative
Metro by T-Mobile - Authorized Dealer (Spiked Wireless OR)-Kansas City, MO April 2016 to July 2018
• Sold phones, plans, and accessories
• Explained and negotiated sales agreements and service agreements
• Answered product and service related questions
• Provided outstanding customer service
• Stocked inventory
CNA - Certified Nursing Assistant
Dynasty Home Health-Dallas, TX
May 2015 to August 2016
• Provided patients/residents with care and companionship
• Checked vital signs
• Delivered medication to clients
• Helped clients with activities of daily life (ADL): bathing, feeding, grooming, walking, dressing, exercising and ROM exercises
• Assisted 2 elderly and disabled patients daily
Education
Certificate in CNA
K. C. Job Corps Alternative - Kansas City, MO
September 2009 to October 2010
Skills
• Negotiation
• Cooking
• Hotel experience
• Data entry
• Front desk
• Multi-line phone systems
• Medication Administration
• Caregiving
• Microsoft Excel
• Microsoft Word
• Food Safety (10+ years)
• Serving Experience
• Cash handling (8 years)
• Data collection
• Medical terminology
• Inside sales
• Retail sales
• Time Management
• Customer service
• Cash Handling
• Cooking (5 years)
• Leadership
• Restaurant Experience (5 years)
• Upselling
• Vital signs
• Computer skills
• Cashiering (2 years)
• Clerical experience
• Cash register
• Hotel experience
• Residential Cleaning
• Host/Hostess
• Windows
• Home Care
• POS
• Computer skills
• Communication skills
• Behavioral Health
• Retail Sales
• Food handling
• Cleaning Experience
• Administrative experience
• Guest services
• Office management
• Typing
Certifications and Licenses
Food Handler Certification
Certified Medical Assistant
Certified Medication Aide
September 2022 to June 2025
Contact this candidate