Versatile Customer Service and Administrative Specialist
Resume:
Emily Frosch
Corbin, KY *****
******.*******@*****.***
Authorized to work in the US for any employer
Work Experience
Insurance Agent
Wyatt Insurance Agency-Corbin, KY
November 2019 to August 2020
I currently handle telephone calls and process payments for our insureds. I also process changes and assist with quotes and claims. Laid-off due to COVID. Collections Representative II
Springleaf-London, KY
November 2013 to November 2014
Responsibilities
I made calls to customers with past due loan accounts with the intentions of collecting payments. Accomplishments
Did my position the best of my ability, also received monthly bonus' for my collection ranking. Data Entry Operator
ACS Xerox-London, KY
March 2013 to July 2013
Responsibilities
Went paperless. Took paper documents with important information and transferred to computers by entering data.
Accomplishments
Preformed to the best of my ability. Did what I was told and got my job done in a timely manner. Customer Service
ACS Xerox Company
December 2011 to September 2012
processing Veterans Claims
Cashier
Fazoli's Family-Resturant
June 2011 to December 2011
Cashier
BP Barney's Gas
September 2010 to February 2011
Customer Service Representative
Vangent Formerly Pearson Government Solutions
October 2006 to July 2008
Provide knowledgeable responses to telephone inquiries in a courteous and professional manner.
- Maintain a current understanding of the processing procedures to respond to numerous phone inquiries.
- Adhere to the Privacy Act as it relates to the confidentiality of information released.
- Maintain up-to-date knowledge of CMS regulations and policies as they apply.
- Report problems that occur and assist with the resolution.
- Utilize databases to look up and provide information to telephone inquiries.
- Respond to telephone inquiries.
- Maintain appropriate documentation of phone inquiries.
- Perform other related duties as assigned.
- Referral's to the Social Security Administration for replacement Medicare cards, change of address, Medicare eligibility and enrollment.
- Provide information on general Medicare eligibility and information (e.g. General Enrollment Period and the Special Enrollment Periods)
- Part A and Part B covered and non-covered services, with the appropriate referrals and fulfillment's.
- Medicare Secondary Payer information with the appropriate referrals and fulfillment's.
-Facilitated training of Tier 1 CSR's through the navigation of IT systems (NGD, Outlook, and PDPF Tool).
Cashier
Wendy's
April 2004 to June 2005
I work on everything but the grill.
Education
High school diploma in General Studies
Corbin High School
Skills
• Insurance Sales (10+ years)
• Cold Calling (5 years)
• Microsoft Outlook (10+ years)
• Telemarketing (10+ years)
• Customer service (10+ years)
• Data entry operater (5 years)
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