Dynamic Support Specialist with 12+ Years Service Excellence

JOENAS MOPRA

************@*****.***.**

Dynamic and customer-focused Technical Support and Customer Service Specialist with over 5 years on Non-Academic Admin and 12 years of experience providing high-quality sales, financial, customer service and technical assistance while ensuring an exceptional customer experience. Proven ability to troubleshoot complex technical issues across hardware, software, and network platforms, combined with a passion for delivering outstanding service. Skilled at managing client relationships, improving customer satisfaction, and resolving problems with efficiency and empathy. Strong communicator adept at explaining technical concepts in simple terms to non- technical users. Committed to continuous learning and improving both technical and service- oriented processes.

Professional Summary

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Key Skills

Professional Experience

Sales

Customer Service

Technical Support (Software and

Hardware )

Time Management

Microsoft Office

Email Management

Data Entry

Support Leadership

Critical Thinking

Dispatch Appointment Setter Teamwork

Excellent written and verbal

communication

Remote Access Support

AMA Computer College - Makati 2008-2013

Non-Academic Admin

Front Desk Support: Greet visitors, answer phone calls, and handle inquiries. Data Entry: Maintain student records, update databases, and prepare reports. Correspondence: Prepare and send letters, emails, and other communications to parents, teachers, and staff Educational Attainment

Convergys 2013-2016

Sales Representative, Technical Support and Financial Support Results-driven sales representative seeking to contribute strong communication, negotiation, and customer relationship skills to drive revenue growth and exceed sales targets for a dynamic organization. Detail-oriented and reliable professional seeking a Financial Support role to assist with financial operations, data accuracy, and reporting while supporting organizational financial goals Reliable technical support representative skilled in remote troubleshooting and customer communication, seeking to resolve technical issues efficiently while maintaining high customer satisfaction TELUS International Phil 2017-2020

Technical Support and Customer Support

Customer-focused IT support professional seeking a Technical Support role to assist users with system issues, software troubleshooting, and technical guidance while maintaining service level standards. Process upgrade internet and change TV package as part of resolution. Offered Norton Anti Virus as part of a resolution to protect customer device like computer and cellular phone.

Sutherland Global Philippine 2020-Present

Experienced technical support specialist with a strong background in diagnosing hardware and software issues, seeking to deliver efficient solutions, minimize downtime, and improve customer experience. Offered internet upgrade, tv package and landline as part of sales and resolution. Offered static IP address as per customer request. . Bachelor of Science 2002-2007

and Communication Engineering

West Bay College

CERTIFICATION

I hereby that the above-mentioned information is true and correct according to the best of my knowledge and belief

Joenas Mopra

Joenas Mopra

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