M E R C MB E D E S B R OWN
H O S P I T A L I T Y P R O F E S S I O N A L
C O N T A C T
***************@*****.***
Roseburg OR
DOUGLAS HIGH SCHOOL
High school diploma
2010-2014
MIXOLOGY COURSE
E D U C A T I O N
S K I L L S
Project Management
Public Relations
Teamwork
Time Management
Leadership
Effective Communication
Critical Thinking
P R O F I L E S U MMARY
Proven ability to increase beverage sales
through upselling and exceptional customer
service
Builds a loyal customer base by crafting
quality drinks and memorable service
Skilled in large-scale event bartending for
groups up to 200, as well as intimate
gatherings
Strong knowledge of spirits, wines, and
flavor profiles;
WORK E X P E R I E N C E
JULY 2023-
AUGUST 2024
Roseburg Country Club
Bartender & server
July 2022-
September 2023
Smiles Cannabis
Bud tender
The Wild Rose Saloon June 2021-Aug 2022
• Assisted in training new bartenders on drink preparation techniques, menu knowledge, and customer
service standards
• Increased beverage sales by XX% through upselling techniques such as suggesting premium spirits or
recommending specialty cocktails
• Achieved an average tip percentage of XX% through exceptional service delivery
• Demonstrated strong communication skills by effectively listening to customer requests and addressing
any concerns or issues promptly
• Created and mixed a variety of cocktails, adhering to recipes and ensuring consistent quality
• Developed extensive knowledge of different types of alcohol, brands, and flavors to make recommendations based on customer preferences
• Setting up and assisting large buffets, and banquets parties for groups of up to 200 people. This is
Including; birthday parties, special events, weddings, large company celebrations, holiday parties, etc.
Sales
Customer service
Cashier work
Helping the customer make decisions based on knowledge of products 2018
passionate about creative mixology
Proficient in POS systems, cash handling, and maintaining cleanliness in high-traffic environments
Excellent at multitasking and staying calm under pressure in fast-paced settingsr Up-to-date OLCC and Food Handlers certifications
Continuously seeks ways to improve work environments with optimism and creativity Enjoys nature, poetry, and physical activity; open to manual labor and artistic opportunities Willing to relocate anywhere for the right opportunity Bartending
Cooking a verity of food
Prepping and serving people
Basic customer service
Cashier work
The Parrot House
April 2018- Oct 2020
Dec 2020- March 2021
Serve public food and beverages
Prep food and drinks
Cashier work
Mcmenamins
Serve food and beverages
Cashier work
Simple cleaning
Food prep work
Splitz Bar and Grill
Greet, seat, serve the public
Prep and make food and drinks
Stocking
*Work out of personal till
Count change
Feb 2015 to Jan 2018