Weekend Availability: Front Desk & Admin Support Specialist
Resume:
LUDMILLA
FARIA
****************@*****.***
Acworth, GA 30102
Dynamic Front Desk Coordinator at Grateful Dental with strong administrative skills and a proven track record in enhancing patient satisfaction. Expert in electronic recordkeeping and conflict resolution, I successfully streamlined billing processes, improving operational efficiency and client retention. Committed to delivering exceptional customer service while maintaining confidentiality and data integrity. Professional administrative expert with proven ability to manage front desk responsibilities and improve organizational efficiency. Brought valuable experience in client relations and office management. Known for strong teamwork skills and adaptability, ensuring seamless operations and positive outcomes.
PROFESSIONAL SUMMARY
SKILLS
• Administrative skills
• Administrative support
• POS systems
• End-of-day reporting
• Problem-solving skills
• Phone call direction
• Multi-line phone systems
• Listening skills
• General housekeeping
• Effective planning
• Electronic recordkeeping
• Maintaining cleanliness
• Business correspondence
• Expense reporting
• Guest services
• Hospitality services
• Cash handling
• Office administration
• Scheduling appointments
• Documentation
• Scheduling
• Mail handling
• Inventory
• Log updating
• Front office support
• Credit and cash payments
• Front desk management
• Reservations
• Customer service
• Conflict and issue documentation
• Information protection
• Oral and written communications
North Cobb High School
EDUCATION
Grateful Dental - Front Desk Coordinator
Marietta, GA • 02/2024 - Current
Rio Body Wax - Esthetician
MULTIPLE LOCATIONS • 06/2022 - 02/2024
WORK HISTORY
Coordinated communication between dental staff and patients to ensure clarity and satisfaction.
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Assisted in maintaining accurate patient records through electronic health record systems.
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Handled billing inquiries and processed payments to streamline financial operations.
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Developed patient intake procedures to improve efficiency during busy periods.
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Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
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Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
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Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
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Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
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Updated client records accurately and efficiently, ensuring data integrity within the system.
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• Scheduled appointments in computer system.
Collaborated with team members to address guest needs and ensure seamless operations.
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• Kept accounts in balance and ran daily reports to verify totals. Collaborated with management to develop marketing strategies that increased client retention rates significantly.
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Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
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Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
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• Sterilized equipment for patient treatments.
• Recommended retail products for at-home use.
Kennesaw, GA • 05/2021
High School Diploma
Goianão LLC - Restaurant Hostess
Marietta, GA • 04/2018 - 06/2022
Analyzed skin condition and made appropriate product recommendations.
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• Fostered friendly, warm, and exceptional customer experience.
• Stocked treatment rooms with proper supplies.
Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
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Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
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• Welcomed clients arriving for appointments.
Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
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Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
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Greeted and seated guests, ensuring optimal flow of dining room operations.
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Trained new staff on front-of-house procedures and guest interaction standards.
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Collaborated with servers and kitchen staff to enhance guest satisfaction and service speed.
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Monitored dining area for cleanliness and ambiance, upholding establishment standards.
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Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
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Answered customer questions about hours, seating, and menu information.
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Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
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Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
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Checked in with servers to confirm preparedness before seating customers.
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Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
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Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
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Answered phone calls to take orders, give information and document reservations.
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Completed daily side work and opening and closing duties without fail.
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Rearranged tables and chairs for large parties and retrieved high chairs for children.
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Backed up servers by checking on tables and retrieving items for guests.
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Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
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Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
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LANGUAGES
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
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