Remote Data Entry Clerk Seeking Opportunity

GENE RIGGALL

**** ***** ****, *** **** Center, FL 33573 · 850-***-****

********@*****.*** · www.linkedin.com/in/gene-riggall-97871813 PROFESSIONAL EXPERIENCE

MAY 2020 – SEPTEMBER 2025

LOAN SPECIALIST, SMALL BUSINESS ADMINISTRATION – PDC/ODA, COVID EIDL SERVICING CENTER

Supervisor – Sung Yun

Team lead – September 2020 to May 2022, February 2023 to September 2025 – team members 6 to 22

Reviewed and checked the decisions made by Loan Specialists ensuring the decisions were uniform and appropriately evaluated.

Ensured that Loan Officers followed appropriate terms and conditions for loan applications, following SBA guidelines.

Customer relations – handled disputes, questions over decisions and next steps.

Monitored production, progress, and timeliness of all loan processing activities in the unit; took actions necessary to resolve problems and alleviate delays.

Monitored quality work within the unit for adherence to laws, regulations, and established procedures and standards to ensure production and timeliness.

Audited team Loan Specialists to monitor work and assess production.

Disaster Home loans – reviewed Loan Officers work, 2nd approver.

Dynamics (email system – COVID EIDL) Reconsideration, Duplicates, Loan Mod’s, Target Advance

Special Projects as assigned by Managers, assisted other Team Leads as needed, utilized as trainer for Dynamics program when 2nd trainer was not available. DECEMBER 2011 – MAY 2020

BUSINESS MANAGER, SMART CHEMICAL SOLUTIONS

2017 – 2020 – Business Manager, Oil and Gas Laboratory division Supervisor 6 to 11 staff

Improved division operations, while reducing company costs, moving from negative division to profit center.

Financial analysis of profit and loss statements, balance sheets, financial statements and income statements, collection techniques.

Created month end reports, balanced bank statements, reconciled expense accounts. Oversaw the development of proprietary Lab software. Prepared monthly, quarterly, and annual financial reports for Corporate Accounting & Finance Department.

Worked with VP to develop yearly budget averaging 1.6 million to 2.0 million. 2

Maintained customer relations – handled customer disputes, billing questions, scheduled pickup

/ delivery samples

Established customer credit history, set up accounts. Provided effective team leadership. Proactively identifying and resolving problems that could impact lab schedule, establish priorities and adjust schedules to accomplish work in a timely manner.

HR activities – discipline actions, performance reviews, hire/fire 2016 – 2018 – Business Manager – Corporate office

Board Secretary, Liaison to Board, arranged meetings, recorded minutes Assisted with auditors – gathering documents and reports Worked with financial institutions during discovery and transition to new lending partners. Prepared and maintained records of bank accounts for multiple companies. Assisted with the acquisition of multiple companies. – Discovery, Factfinding, audit of records. Assisted with ERP (QAD) development for corporate office. Company Historian – maintained company files – assisting lenders, auditors, executive team Monthly closing corporate account.

AP/AR corporate holding company.

Payroll and expense processing for 215 employees.

2014 -2016 – Executive Assistant CEO

Managed CEO/CFO schedule.

Prepared reports and correspondence for executive office. Developed Policies and Procedures with Executive Management. Arranged meetings – Board, Management Groups, CEO. Payroll and expense processing.

2011-2014 – Corporate Office Manager

Maintained company files, AP/AR, Onboarding / Offboarding employees, Employee Liaison – benefits, expenses, general questions.

EDUCATION

MAY 2009

TROY UNIVERSITY, BACHELOR OF SCIENCE

Major: Political Science Minor: Business

Honors; Cum Laude GPA: 3:54 of a maximum 4:00

Pi Sigma Political Science National Honor Society

SKILLS

Office Suite – Excel, Word, Power Point, Office

365, Teams, Dynamics

ERP Software – QAD

Quickbooks

Kronos, Minuteworx, Concur

Proprietary programs

Intuit Bookkeeping Certification

Ten Key – KPH 9516, 98.1% Accuracy Typing – WPM 63, 95% Accuracy

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