Qualified Customer Service & Security Professional

JANAE SCARBOROUGH

**** ******** ****, **** #*, Oakland CA 94601 ******************@*****.*** 510-***-****

OBJECTIVE: A position where I can utilize my skills and experience in customer service, security, care giving to contribute towards my professional experience and to the success of the organization.

SUMMARY OF QUALIFICATIONS

Experienced in customer service, security, and caregiver skills

Knowledge of front desk, cash handling and monitoring

Ability to multi-task, and stay organized

Punctual, reliable, and people friendly

Security Guard card

WORK EXPERIENCE

Uptown-Downtown Ambassador

Oakland CA 12/2019 – 3/2020

Meet and greet customers

Answered calls and provided them with great customer service

Ensured the front desk was neat and tidy, presentable and was equipped with all

necessary supplies

Escorted clients, hourly check in with each business contact assigned to

zone

Security Guard

American Guard Security Services, Berkeley CA 05/2018 – 07/2019

Provided Security at a retail store

Collected shopping carts, completed Daily Activity Reports

People friendly attitude with a smile

Security Guard

Inter-Con Security, CA 07/2011 – 10/2012

Meet and greet customers

Used hand wand and remote monitor screen to screen weapons

Made outside rounds to check emergency exit doors

Ensured safety requirements compliance and safe work practices

Storekeeper

Barry’s Clothing Store, CA 11/2008 – 6/2009

Meet and greet customers

Stock and refold clothing

Kept fitting rooms clean

Operated a cash register machine

Provided a professional friendly service

Security Guard

Overton Security Service, CA 8/2008 – 4/2019

patrolled properties, responded to alarms, and reported incidents

provided a safe and secure environment for all serviced properties

demonstrated behavior consistent with Overton Security core value of serving, protecting and caring

Logging activities and responded to calls on thefts and problematic behaviors

Maintained a safe and clean environment and a professional attitude at all times

Security Guard

HSS Inc. Security 2/2018 – 10/2018

Meet and greet customers, answered phones and took messages

Hand wand patients being seen at departments

Escorted patients to appointments

Printed and checked visitor badges

Completed Daily Activity Reports

Maintained a helpful and people friendly attitude

Package Handler

UPS 11/2017 – 02/2018

Load and unload packages

Provided good customer service

Worked in a fast paced, teamwork environment

VOLUNTEER EXPERIENCE

Assisted church staff in the collection of donated items, and helped in organizing food bags, clothes, and cleaning of the church premises. Also answered the phone and noted messages.

EDUCATION

CNA certificate, Quest Nursing School, Oakland CA

12th Grade.

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