Multifaceted Tech and Customer Service Professional
Resume:
Jake Verdeprado
Bethlehem, PA *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Cashier
FabiCash-Bethlehem, PA
August 2025 to Present
POS Systems: Operating various registers and software (e.g., scanning, processing payments, returns). Basic Math: Quickly calculating totals, discounts, and providing correct change. Transaction Processing: Handling cash, credit/debit cards, and mobile payments accurately. Cash Drawer Management: Balancing till, reporting discrepancies, and requesting more change. Product Knowledge: Understanding items to assist customers and upsell. Table Games Dealer
WindCreek Bethlehem Casino-Bethlehem, PA
March 2018 to April 2024
• Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
• Maintained enjoyable environment by entertaining and engaging players at tables.
• Performed functional game duties quickly by efficiently handling money and chips.
• Provided gambling chips and coin money in exchange for legal currency for players to join in games.
• Explained rules, took bets and delivered payouts to facilitate movement of games. Dietary Aide
Richmond Community Services-Yonkers NY
August 2016 to February 2018
• Served specific meals to patients with special dietary needs.
• Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
• Assisted patients with special needs to eat meals, providing kindness and patience.
• Set tables before patients arrived to maintain meal plan productivity. Troubleshooting Technician
Leo International-New York, NY
January 2016 to July 2016
System Expertise: Deep understanding of Windows, macOS, Linux, mobile devices, and common applications.
Hardware & Software: Knowledge of computer components, setup, installation, and software maintenance/testing.
Networking: Understanding network infrastructure for diagnosing connectivity issues. Security: Awareness and implementation of basic security measures. Data Management: Working with data and understanding its flow. Essential Soft Skills (The "How-To")
Problem-Solving: Using critical thinking, research, and a systematic approach to identify root causes, not just symptoms.
Communication: Explaining technical concepts in simple terms, active listening, asking clarifying questions, and providing clear instructions.
Patience & Empathy: Remaining calm with frustrated users and understanding their perspective. Adaptability & Learning: Keeping up with constant technology changes and new processes. Attention to Detail: Following procedures meticulously and noticing small clues. Time Management: Prioritizing tasks and managing multiple support requests efficiently. Office Clerk
Leo International-Brooklyn NY
January 2016 to July 2016
• Kept office records organized and supplies well-stocked for optimal team performance.
• Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
• Supported office clerical functions using word processing and other software, email and office machines.
• Worked easily with office programs such as Microsoft Word and Excel to carry out daily team clerical needs.
Education
Upper secondary education
High school diploma or GED
Computer Programming (High School Diploma Vocational Degree) Mariveles National High School-Bataan, Philippines (2013) Skills
• Cash handling
• Hospitality
• 10 key typing
• Attention to detail
• software and hardware knowledge
• Communication skills
• Anti-money laundering
• Meal Preparation
• Filing
• Kitchen Experience
• Sales
• Medical terminology
• Computer operation
• Active Listening
• Dealing Blackjack
• Dealing Pai Gow
• Banking
• Remote access software
• Customer service
• Interpersonal skills
• Decision making
• Data entry
• Casino
• LAN
• Dealing baccarat
• Windows
• Productivity software
• Laundry
• Training & Development
• Microsoft Outlook
• Research
• Microsoft Office
• Friendly, Positive Attitude
• Word Processing
• Computer skills
• Dietary Aide Experience
• Phone communication
Certifications and Licenses
Driver's License
Gaming employee permit
Gaming license
Table games dealer certification
Casino dealer license
Non-CDL Class C
CPR Certification
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