Versatile Customer Service & Retail Specialist

Briana McDaniel

Chiefland, FL *****

***************@*****.***

+1-352-***-****

Professional Summary

Experienced professional with over 4 years in customer service, sales, and restaurant management, including roles as Shift Manager, Sales Associate, and Advocate Retailor. Skilled in team leadership, conflict resolution, and client engagement. Seeking advancement opportunities to leverage strong communication, organizational, and analytical skills in dynamic retail or hospitality environments. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Crew Member

McDonald's-Trenton

August 2024 to Present

* Operated registers, took customer orders, and collected payments accurately

* Assisted with closing duties, including cleaning and restocking supplies

* Resolved customer concerns and ensured satisfaction with prompt solutions

* Supported team by completing any assigned tasks and going beyond expectations Advocate Retailor

Smart Touch Wireless-Gainesville, FL

September 2025 to December 2025

• I helped customers with any need they had.

• I hit my commission often

• I handled opening and closing the store

• customer's loved me. I was always able to fix their problems. Line Cook/Prep Cook

BBQ shack-Fanning Springs

January 2024 to August 2024

* Prepared food from frozen state, sliced and portioned meats for service

* Weighed and individually portioned ingredients for consistent quality

* Cooked and assembled orders efficiently during busy periods

* Deep cleaned kitchen equipment and work areas to maintain safety standards Shift Manager

McDonald's-Chiefland

September 2021 to January 2024

* Managed shifts, delegated tasks, and ensured smooth restaurant operations

* Filed paperwork and entered data into QRS system, including safe and drawer counts

* Handled deposits and maintained accurate financial records

* Resolved conflicts among crew members and provided effective solutions

* Delivered excellent customer service and addressed guest concerns promptly Sales Associate

Hungry Howie's Pizza-Chiefland

November 2020 to January 2021

* Prepared pizzas, managed oven timing, and dressed finished products

* Answered phones and took customer orders efficiently

* Prepped dough and assembled pizza boxes for daily operations

* Cleaned and restocked work areas to maintain a safe environment Education

General Education Development (GED) (GED)

Fort White High School-Fort White

August 2007 to April 2009

Skills

• Budgeting

• Basic math

• Phlebotomy

• Knife skills

• Meal preparation

• Working with high schoolers

• Front desk

• Meat cutting

• Store Management Experience

• Attention to detail

• Cleaning Experience

• Marketing

• Product demos

• Microsoft PowerPoint

• Hospitality

• Cash Handling

• Sales

• Food Safety

• Restaurant experience

• Food handling

• Processing cash transactions

• Cooking

• Upselling

• Retail Sales

• Janitorial experience

• Veterinary experience

• Shift management

• Math

• QuickBooks

• Customer service

• Pallet jack

• Analysis skills

• Computer skills

• Typing

• Heavy lifting

• Order taking

• Negotiation

• Order entry

• Bookkeeping

• Cashiering

• Communication skills

• Analytical thinking

• Microsoft Office

• Leadership

• English

• Pre-cooking preparation

• Supervising experience

• Merchandising

• Restaurant Management

• Cash register

• Food Handling

• Shift Management

• Food industry

• Microsoft Word

• Assistant Manager Experience

• Kitchen experience

• Phone call management

• Veterinary technician experience

• Project management

• Writing skills

• Computer operation

• Culinary experience

• Pet care

• Store management

• Business development

• Conflict management

• Phone communication

• Phone etiquette

• Host/Hostess

• Financial acumen

• Microsoft Excel

• Guest services

• Serving Experience

• Management

• POS

• Food Service

• Cash handling

• Windows

• Supervising Experience

• Accounting

• Mac OS

• Food Preparation

• Task prioritization

• Employment & labor law

• Data entry

• Time Management

• Customer engagement

• Client interaction via phone calls

• Financial analysis

• Friendly demeanor

• Organizational skills

• Retail sales

• Computer literacy

• Process improvement

• First aid

Certifications and Licenses

ServSafe

October 2023 to Present

Was the closing manager for McDonald's for a year. Veterinary Technician Certification

Food Handler Certification

Food Safety Certification

CPR Certification

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