Facilities Operations & Customer Service Lead
Resume:
HAMZA AL AMIN
Richmond, VA 23323
Contact Num. 202-***-****
***************@*****.***
QUALIFICATIONS PROFILE
Skillful service construction coordinator with over 7 years in commercial and industrial facilities management. Safety minded and detail oriented with emphasis in team development and leadership skills. Cross functional team associate delivering exceptional facilities oversight. Polished, professional customer service driven offering an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic relationship/partnership building skills listen attentively, offer well thought creative solutions, and use tact and diplomacy to find common ground and achieve win-win outcomes.
AREAS OF EXPERTISE
• Deliver Exceptional Customer Service
• High Attention to Detail and Multitasker
• Cross Functional Team Player
• Knowledgeable of Operational and Office Machinery
• Excellent Problem Solver and Communicate Efficiently
• Quality control
• Electrical technician
RELEVANT EXPERIENCE
Anord Mardix 2704 Seven Hills Blvd
Henrico Blvd VA 23231
Machine Operator 10/19 - Present H.P.W 40+ M - F
• Lead 2
• Laser / Punch operator
• Copper punch operator
• Copper / Metal brake operator
• Router operator
• Pem / Revnut operator
• Switch Gear assembler
• Data Bar assembler
Murry’s Electric Van Buren Street, Lanham, MD
Electrician 2015-2018 Hours per week: 40, M - F
• Operations manager, accomplished department objectives by managing staff; planning and evaluating department activities.
• Maintained staff by recruiting, selecting, orienting, and training employees.
• Ensured a safe, secure and legal work environments.
• Blueprint reading, experience with operating heavy equipment such as boom and scissor lift.
• Install lighting, electrical outlets and circuit breakers.
• Thread conduit ends and connect coupling and conduit fittings using wrench.
• Secure brackets to bulkheads with screws and bolts, and pull wires through conduit leading to connection boxes, switch panels and other terminals.
• Use power tools such as conduit benders, screwdrivers, pliers, knives, hacksaws, and wire strippers.
• Replace faulty circuit breakers, fuses, switches, electrical and electronic components or wire.
• Replace old fuse boxes, hook up appliances for power and install new lighting and ceiling fans.
• Rewire homes and businesses.
Ronco Mechanical Contractors Inc. 8916 Simpson Lane, Clinton, MD 20735
Apprentice Plumber/Mechanics Technicians M2013-2015 Hours per week: 40, M - F
• Operated heavy power tools, equipment, and vehicles according to site regulations.
• Moved all materials safely and account for supplies.
• Maintained construction sites in a neat, clean, and organized fashion to keep work environments operating efficiently, removing all safety hazards.
• Layout, set, and connected plumbing and fixtures for water, wastewater, and water treatment supplies.
• Completed detailed records of assignments as well as daily work reports.
JCM Associates, Inc. 301 C Prince Georges Blvd, Upper Marlboro, MD 20774
Apprentice Plumber (Pre/Post Construction) 2010-2013 Hours per week: 20 30, PT
• Reviewed blueprints, building codes, and specifications to work plan.
• Installed piping systems, fittings, valves, and appliances.
• Accurately crafted piping, including measuring, cutting, threading, soldering, and bending materials to correct angles utilizing appropriate tools.
Burlington Coat Factory 3200 Donnell Drive, Forestville, MD 20747
Commercial Warehouse Associate 2007-2008 Hours per week: 40, M - F
• Processed, sorted, and distributed incoming and outgoing merchandise to various internal and external departments.
• Loaded and unloaded delivery trucks.
• Assisted customers with heavy packages with in store pick ups.
• Stocked bulk warehouse goods with company heavy machinery.
Regency Furniture Store 990 Largo Center Drive, Upper Marlboro, MD 20774
Retail Sales Associate 2005-2007 Hours per week: 40, M - F
• Maintained the work environment neat and clean.
• Ensured that all products or merchandise were placed in their respective areas.
• Ensured that all stock is replenished.
• Helped customers locate merchandise or find suitable alternatives.
• Participated in periodic team meetings.
• Actively engaged in developing more effective customer service skills.
• Communicated with managers regarding customer concerns and employee matters.
• Greeted customers with a positive demeanor.
• Maintained an enthusiastic and upbeat personality.
• Handled sales transactions, which included operating cash registers.
US MARINE CORPS Camp Lejeune, Jacksonville, North Carolina
Food Service Specialist 2002-2004
• Performed in the field environment of every aspect of food preparation, procurement, and storage, distribution, to include receiving, accounting, and storing maintenance supplies for troop consumption for cooking, baking, and serving.
EDUCATION
Associated Builders and Contractors Metro Washington Chapter Beltsville, MD State of Maryland Plumber Apprenticeship Program (12/12 to 2013) 3174.00 Credit Hours, GPA 3.8
Margaret Murray Washington Vocational High School Washington, DC Graduated 1999 High School Diploma, GPA 3.5 Major: Engineering and Electronics Technology
CERTIFICATIONS AND CREDENTIALS
• Microsoft Office Applications (Word, Excel, PowerPoint, Outlook)
• Currently pursuing State of Maryland Plumbing Licensure
• Completed OSHA Construction and Safety Health Training Course (Licensure)
• Completed National Safety Council’s Flagger Training Course (Licensure)
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