Client Advocate & Program Development Leader
Resume:
Jarrett Williams
Fort Lauderdale, FL
********@*****.***
PROGRAM DEVELOPMENT CUSTOMER SERVICE COUNSELING
Administration Collaboration Relationship Building
A highly talented client advocate with extensive experience providing top level customer service to increase loyalty and satisfaction. Record success in the implementation and promotion of recreation programs, events and strategies. Demonstrated ability in crisis management with the strong ability to develop productive, positive relationships with clients, patients, and co-workers. Experienced in creating an effective, organized environment in which I can excel at focusing time on support and development. Excellent communication skills proven by the ability to lead and interact with people from diverse backgrounds .
SELECTED HIGHLIGHTS
Selected to oversee the shifts due to exceptional communication ability, fantastic leadership acumen, and outstanding work ethic.
Improved methods to train incoming staff and evaluate their performance to their overseer supervisor, greatly increasing their performance and satisfaction ratings.
Provide expert assistance in organizing numerous resident and company parties while under strict deadlines and heavy workload.
Experienced managing employees and strive in developing individuals to their greatest potential
Recognized as a leader with strengths in program management, administration, and relationship development
Excellent communication skills proven by the ability to lead and interact with people from diverse backgrounds
CORE COMPETENCIES
Customer Service
Administrative Support
Relationship Building
Leadership
Crisis Management
Training/Mentoring
Inventory Management
Program Development
Technical Skills
PROFESSIONAL EXPERIENCE
Publix Warehouse * Deerfield Beach, FL* 2017 - Current
Warehouse Selector (Produce)
Remington Medical Resort San Antonio, TX 2009 - 2013
Hospitality Ambassador
Selected to oversee shifts due to exceptional communication ability, fantastic leadership acumen, and outstanding work ethic.
Provide expert assistance in organizing numerous resident and company parties while under strict deadlines and heavy workload.
Collaborate with team members in the facilities as well as support cleaning efforts, and always exceed expectations.
Improved methods to train incoming staff and evaluate their performance to their overseer supervisor, greatly increasing their performance and satisfaction ratings.
Ensured the highest degree of safety and professionalism in the transport of patients to and from the resort.
Directed all logistical operations for events: Expertise in planning and managing food/beverages, room set-ups, audio/visuals, entertainment and staff management
Worked with outside vendors to ensure client needs are exceeded
Provided full-life cycle project management: took event from conception to completion
Provided crisis management during events and foreshadowed potential problems to eliminate before the event
KCI The Children Shelter San Antonio, TX 2007 - 2013
Lead Residential Counselor
Successfully monitor a group of 4 to 8 children in a shelter setting and was regularly commended for superb interpersonal ability.
Improved the organizational efficiency to transport children to different locations such as parks, movies, appointments, and more, greatly reducing related travel costs.
Proactively expanded professional expertise in order to successfully carry out specialized therapeutic activities with the children
Additional Experience
Blue Beacon Truck Wash/ Charlie's Truck Wash, Bay leader, San Antonio, TX, 2004 – 2006
EDUCATION
South Carolina State University, City, SC: 2007
– Business Marketing Management (GPA: 3.6)
ASSOCIATIONS
Microsoft Office – Word, Excel, Power Point, Outlook; Typing 35wpm, 10-key by touch, WordPerfect, Faxing, Multi line Phones, Filing,
References: Available Upon Request
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