Versatile Leader in Customer Experience & Ops Management
Resume:
JESSICA HOQUE
*****************@*****.***
**** ******** ** *** * WESTMINSTER CO, 80030
OBJECTIVE
Experienced and versatile professional with 8+ years of management experience in customer service, retail, and hospitality. Proven ability to lead teams, optimize operations, and deliver exceptional customer experiences. Seeking a challenging role to leverage my skills in leadership, problem-solving, and process improvement to drive organizational success and growth. SKILLS & ABILITIES
Team leadership, customer service, POS systems, employee training, inventory management, problem- solving, compliance, product knowledge, scheduling. Quick learner, works well independently and in teams, highly organized and efficient, strong work ethic, builds trust and relationships, adaptable across industries, excellent communication. EXPERIENCE
03/2024 - current Delivery Driver
GOPUFF / Jewell Liquors
Delivered 50+ orders daily with a 100% on-time rate. Maintained a 5.0 customer rating. Optimized routes to save time and fuel. 10/2022 - 10/2024 Package Delivery Driver
Amazon Flex
Delivered 50+ Packages to residential and commercial properties with a 100% on-time rating. Maintained a 4.8 customer rating. Optimized routes to save time and fuel.
05/2021 - 04/2023 Assistant Manager
LivWell
Collaborated with management to ensure smooth operations and compliance. Trained new employees in customer service, product knowledge, and policies. Provided expert product recommendations to customers.
11/2018 - 04/2021 Optician/ Assistant Manager
Americans Best Contacts and Eyeglass
Assisted customers with eyewear purchases using prescriptions. Managed store operations, including schedules and security. Maintained a clean and organized work environment.
EDUCATION
05/2008 Graduated High School
COMMUNICATION
Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with writers, editors, and other stakeholders. LEADERSHIP
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
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