Dynamic Remote Customer Service Professional
Resume:
VANNESSA GONZALEZ
SKILLS
• Customer service
• Active listening
• Customer relations
• Relationship building
• Call center experience
• Payment processing
• Client relations
• Professional telephone demeanor
• Documentation
LANGUAGES
Spanish
Full Professional
English
Full Professional
REFERENCES
Irene 305-***-****.
Rey 305-***-****.
Dynamic customer service professional with extensive experience at Alorica and VITAS Healthcare. Proven ability to enhance patient satisfaction through active listening and effective problem resolution. Skilled in documentation and relationship building, consistently delivering exceptional service and improving operational workflows. Committed to fostering positive client relations in fast-paced environments.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
WORK HISTORY
August 2022 - Current
Customer Service Representative Alorica, Miami Lakes May 2018 - November 2020
Patient Care Coordinator VITAS Healthcare, Miramar, FL February 2013 - March 2018
Sales Associate Coaster Fine Furniture, Miramar, FL Assisted customers with inquiries, providing accurate information and support.
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Learned to navigate customer service software for effective issue resolution.
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• Collaborated with team members to ensure smooth daily operations. Adapted quickly to new processes and systems in a fast-paced environment.
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Resolved customer complaints by identifying issues and offering appropriate solutions.
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Documented customer interactions, maintaining detailed records for follow-up actions.
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Analyzed patient feedback to identify areas for process improvement within care coordination workflows.
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Implemented quality control measures to improve patient satisfaction and care outcomes.
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Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
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• Dispatched nurses to patients.
Assisted customers in selecting furniture, enhancing overall shopping experience through product knowledge and personalized service.
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Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
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• Built relationships with customers to encourage repeat business. Managed returns, exchanges and refunds in accordance with store policy.
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CONTACT
Hialeah, FL 33012
********************@*****.***
Bold Profile
June 2009 - January 2013
Patient Care Coordinator Eiber Radiology, Hialeah, FL Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
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Coordinated patient care schedules, ensuring timely appointments and effective resource allocation.
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Trained new staff on operational protocols and best practices in patient coordination.
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Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
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• Delivered excellent patient experiences and direct care. Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
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EDUCATION
July 2004
License Massage Therapy
National School of Technology, Hialeah, FL
January 2003
High School Diploma
American Academy, Miami, FL
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