Operations manager
Resume:
Eva Johnson
Address: *** ****** **, **********, **
Phone: 845-***-****
Email: *************@*****.***
Professional Summary
Dedicated professional with extensive experience in home care, patient support, and hospitality management. Seven years of leadership as a restaurant and bar owner combined with 15 years of hands on caregiving experience. Strong skills in patient care, staff supervision, safety compliance, and customer service. Known for maintaining calm, efficient operations and building trust with clients, patients, and teams.
Professional Experience
Owner / General Manager
Stevas Bar and Grill — Middletown, NY
2018 – 2025
Hospitality & Guest Experience
● Delivered high level customer service and resolved guest concerns promptly.
● Built a loyal customer base through consistent service and community engagement.
● Oversaw dining room, bar, and guest service operations to ensure a welcoming environment.
● Organized events, private parties, and special promotions to enhance guest experience and increase revenue.
Operations Management
● Directed daily operations for a full service restaurant and bar (FOH, BOH, bar).
● Ensured compliance with health, safety, and sanitation regulations.
● Managed inventory, vendor relationships, ordering, and cost control.
● Oversaw budgeting, payroll, bookkeeping, and cash flow management. Staff Leadership
● Recruited, trained, and scheduled staff to maintain high service standards.
● Fostered a positive, efficient, and customer focused work environment.
● Provided coaching and performance feedback to improve team productivity. Marketing & Business Growth
● Developed menus, drink programs, and seasonal specials.
● Led marketing efforts through social media, promotions, and community involvement.
● Increased revenue through events, menu enhancements, and targeted promotions. Key Achievements
● Successfully operated a well known local restaurant and bar for seven years.
● Improved operational efficiency through scheduling, inventory control, and vendor negotiations.
● Reduced waste and improved cost management across food, beverage, and labor. Home Care Provider
Hamaspik Home Care — New York
2000 – 2015
Patient Care & Support
● Assisted with bathing, grooming, dressing, mobility, and daily living activities.
● Monitored and recorded vital signs (BP, pulse, temperature, respirations).
● Provided medication reminders and followed individualized care plans.
● Offered companionship, emotional support, and safety supervision.
● Provided immediate support during medical or emergency situations.
● Assisted individuals in distress by assessing basic vital signs until EMS arrived. Home Management & Safety
● Ensured a clean, safe, and supportive home environment.
● Followed infection control standards and safety procedures.
● Assisted with meal preparation, housekeeping, and transportation to appointments. Communication & Documentation
● Maintained accurate documentation of patient status and care activities.
● Reported changes in condition to supervisors or family members.
● Built strong, trusting relationships with clients and families. Medical Skills
● Patient Care & Support
● Vital Signs Monitoring
● CPR & First Aid Knowledge
● Medication Assistance
● Charting & Documentation
● HIPAA Awareness
● Infection Control Procedures
● Mobility Assistance & Safe Transfers
● Basic Wound Care
● Communication with Patients & Families
Hospitality & Management Skills
● Staff Leadership & Training
● Customer Service Excellence
● Budgeting & Financial Oversight
● Inventory & Vendor Management
● Menu & Drink Program Development
● Marketing & Social Media Promotion
● Event Planning & Coordination
● Conflict Resolution
● Windows 11 & Word Proficiency
Education
Ellenville High School — GED
SUNY Sullivan — Coursework Completed (Did Not Graduate)
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