Results-Driven Customer Service Leader with CRM Expertise

DEWAYNMOND TERRELL

United States

Phone: 305-***-****

Email: *************@*****.***

PROFESSIONAL SUMMARY

Reliable and results-driven professional with 5+ years of customer service, CRM, collections, and supervisory experience. Proven ability to manage high-volume customer interactions, resolve escalations, and work efficiently in remote environments. CORE SKILLS

Remote Customer Support, CRM Systems, Compliance, Team Leadership, Escalation Resolution, Time Management, Microsoft Office, Google Workspace PROFESSIONAL EXPERIENCE

Maintenance Technician – Apartment Complex (2024–Present) Performed routine and emergency maintenance, unit inspections, repairs, and service documentation. Supervisor – Appliance Support Operations – Danby Appliances (2023–2024) Supervised customer service staff, handled escalations, trained employees, and monitored performance metrics.

Mortgage Debt Collection Specialist (2023)

Contacted borrowers regarding past-due mortgage accounts, negotiated payment plans, and maintained FDCPA compliance.

CRM Customer Service Representative – AllianceOne (2020–2022) Managed high-volume inbound and outbound calls, resolved billing issues, and documented interactions in CRM systems.

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