Multifaceted Customer Service Professional with 10 Years

Michael Woodling

********.*@*****.*** 602-***-**** Tempe, AZ

SUMMARY

Dedicated Customer Service Professional with 10 years of experience in delivering exceptional support and solutions across diverse industries. Proven expertise in multitasking, troubleshooting, and effective communication, with a history of roles at Consumer Cellular, PayPal, and Carvana. Seeking to leverage skills in problem-solving and customer advocacy in a Customer Service Representative position. WORK EXPERIENCE

Rustic Landscapes Medina, OH

Laborer Oct 2024 - Jul 2025

• Executed various landscaping tasks including planting, mulching, and trimming to enhance and maintain the aesthetic appeal of residential and commercial properties. Consumer Cellular Tempe, AZ

Customer Service Representative Jul 2023 - Oct 2024

• Provided exceptional customer service by efficiently resolving technical issues across various operating systems and cellular device brands.

• Assisted customers in understanding and utilizing technology, including creating temporary passwords and diagnosing device problems.

• Conducted data entry and sales logging while engaging with customers to identify and address their concerns in real time.

• Collaborated within a team environment to meet and exceed both personal and team performance metrics. Kelly Services Tempe, AZ

Evictions Coordinator Jul 2022 - Jun 2023

• Managed inbound communications with residents undergoing eviction, providing clear guidance on subsequent steps.

• Offered professional advice while maintaining a respectful and empathetic demeanor.

• Assisted in de-escalating challenging interactions by demonstrating understanding and support. PayPal Chandler, AZ

Customer Service Representative Apr 2021 - Jul 2022

• Responded to inbound customer inquiries via phone and chat, ensuring effective communication and timely resolution of disputes and questions.

• Assisted in managing claims and chargebacks, adhering to established policies and procedures to support customer satisfaction.

• Facilitated complete issue resolution by filing disputes on behalf of customers and addressing their concerns proactively.

Carvana Tempe, AZ

Customer Service Representative Nov 2019 - Nov 2020

• Facilitated customer assistance during the post-delivery phase, specializing in vehicle exchanges and returns.

• Managed problem-solving tasks by coordinating cosmetic and mechanical repairs, and issuing reimbursement checks when necessary.

ChargePoint Scottsdale, AZ

Customer Service Representative Jun 2019 - Oct 2019

• Delivered customer support to electric vehicle owners and operators, effectively managing and resolving issues.

• Responded to an average of 60 inbound calls daily, demonstrating strong troubleshooting and problem-solving skills.

24-7 InTouch Mesa, AZ

Nike Customer Service Representative Oct 2017 - May 2018

• Managed a high volume of over 150 customer calls per shift during peak holiday seasons, ensuring efficient and timely service delivery.

• Resolved issues related to defective products, consistently providing friendly and effective solutions to enhance customer satisfaction.

TMS International Mesa, AZ

Heavy Equipment Operator Jul 2016 - Aug 2017

• Operated heavy machinery to efficiently transport scrap metal, contributing to streamlined operations within the steel mill.

• Managed dust control and supported various site functions, ensuring a safe and compliant work environment. Cleveland Clinic: Medina Hospital Medina, OH

PAS Financial Counselor Oct 2011 - Apr 2014

• Delivered a range of business and financial services, focusing on facilitating smooth appointment processes and ensuring efficient insurance copay collections.

• Managed financial counseling and client interactions, optimizing the patient billing experience through effective communication and problem-solving.

EDUCATION

The Ohio State University

Bachelor of Arts, Strategic Communication

Columbus, OH

Aug 2010

SKILLS

Remote Work via Microsoft Teams, Adobe Connect, Google Meet & Zoom • Microsoft Office Suite • Proficient in Citrix, Slack & Salesforce Software

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