Customer-Focused Mental Health Support Specialist
Resume:
YESICA CACIANO
**** ***** ***** **, ***** CA ****8
*************@*****.***
Diligent and personable representative seeking a position in which my communication and problem-solving skills can be useful in serving clients. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues quickly.
EXPERIENCE
0CT 1,2007– MAY 1, 2O17
HOURS : 9 AM-6 PM
QUALITY ASSURANCE SPECIALIST-PENNYLANE CENTERS
• Engaging in the development of a quality plan to improve in the areas of documentation, service delivery, safety, and more.
• Review individualized support plans (isps) for quality and provides feedback to ensure that documentation complies with Department of Mental Health standards.
• Review monthly documentation to ensure it meets quality standards/Audits.
• Conducts isp, documentation, and focus training.
• Complete monthly visit assigned in the filed for home interviews on the program’s performance and support.
MAY 1,2017—PRESENT
HOURS: 9AM-6PM
RESOURCE FAMILY PARTNER-PENNYLANE CENTERS
• Help families access services and provides linkages to needed support services.
• Helps families increase their advocacy skills for families to obtain services and support.
• Assists families in increasing their support network on behalf of the needs of the child(ren).
• Serves as a role model and mentor for parents/caregivers whose children are receiving treatment services.
• Participates in mental health treatment teams as an equal member to strongly represent the parent’s/ caregiver’s perspective.
• Assists in the ongoing development and evaluation of the child’s treatment plan.
• Provides case management, such as linking children and families to culturally and linguistically appropriate community resources and/or coordinating contacts with other 2
service providers, including, but not limited to, schools, Social Service Agency, and other mental health providers.
• Participates in related trainings and workshops. EDUCATION
JUNE-2018
PSYCHOLOGY, UNIVERSITY OF LAVERNE
LAVERNE, CALIFORNIA
SKILLS
• Good organizational skills and ability to handle multiple priorities.
• Ability to exercise good judgment and work
independently on a day-today basis.
• Maintains an appropriate caseload and meets
program billing goals
• Ability to address differences and conflicts,
including those that are culturally based, in
a proactive manner.
• Ability to communicate effectively and
respectfully (both verbally and in writing)
Spanish and English
Contact this candidate