Customer Service Specialist with Administrative Experience

Ebony Harrison

Saint Johns, Florida ***** Cell: 317-***-**** ******@*****.***

https://www.linkedin.com/pub/ebony-harrison/39/5/962

Customer Service Professional

Conscientious and detail-oriented Customer Service Specialist with an excellent background in managing complex and high-volume clerical work. Mindful of all standards and practices pertaining to health, safety, and patient confidentiality. Superb team player as well as a strong independent worker.

Areas of Expertise

Customer Service Customer Satisfaction Check-In Check-Out Insurance Verification Patient Confidentiality Employee Confidentiality HIPPA Medical Terminology Payroll Management Front-Desk Operations Team Building Relationship Building Multitasking MS Office Word Excel PowerPoint

PROFESSIONAL EXPERIENCE

PARTNERS PERSONELL PROFESSIONAL DIVISION 2023 to Present

Service Support Advocate-Buford, Ga.

(CONTRACT POSITION AT MIDDLEBY RESIDENTIAL – March 2024 to June 2024)

•Answering Inquiries and Providing Resolutions through Contact Via Telephone (Queue), Email (Multiple Email Points), •On-Line Chat and other Electronic Points of Contact. • Take Ownership of Service Calls, Escalating Issues to Supervisors and Technicians as needed. • Contact customers to communicate status changes. •Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.• Know and use Formal and Informal Channels to Achieve Faster Work Results for the Team.• Exercise Independent Discretion and Judgment to Solve Problems Regarding the Daily Administrative Requirements.• Maintain and Organize Department Records.• Dependability in Performance and Attendance are Essential.

FIRST WATCH TECHNOLOGIES 2023 to 2024

Customer service representative / Administrative Assistant – Dacula, Ga.

Answered incoming customer calls, assisted client with data breach incidents. Helped clients resolve issues and escalated security situations. Answered email/chats with internal clients and made follow-up correspondence within the system. Utilized outlook for chats and calendar management.

EMH ENTERPRISES 2008 to 2023

Customer Service Consultant – Remote

Dealt directly with customers either by telephone or electronically for third party clients. Responded promptly to customer inquiries. Resolved customer complaints. Obtained and evaluated all relevant information to handle product service inquiries. Provided pricing delivery information. Performed customer verification, set up new customer accounts, process orders, forms, and applications requests. Organized workflow to meet customer and client time frames. Directed requests/unresolved issues to the designated third-party resource. Managed customer accounts. Kept records of customer interactions and transactions record details of inquiries, comments, and/or complaints.

ENCOMPASS HOME HEALTH 2016 to 2018

Administrative Specialist/HR, Payroll Coordinator, Medical Records Specialist - Gainesville, Ga.

Coordinated day-to-day telephone personnel communication systems. Contributed to the overall success of providing a Better Way to Care by effectively facilitating the relationship between patients, caregivers, and employees. Maintained phone system, including adding, revising, or deleting voice mailboxes as needed. Developed and maintained employee phone roster. Maintained office supplies. Receive and process Accounts Payable. Process Job applicant’s information, updated all Employees files (DL license, Insurance, Clinical License, and etc.) Order and contribute Medical Supplies. Responsible for processing office employee payroll.

GENTIVA HOME HEALTH AND HOSPICE 2013 to 2015

Care Team Coordinator – Lawrenceville, Ga.

Initial point of contact for all care team members (nurses, physical therapists, etc.) and administrative employees. Managed employee records and payroll. Reviewed and validated time slips with schedules to ensure accurate payroll and billing. Managed all work schedules to meet employee capacity to patient demand. Managed and maintained clinical records for established and new patient accounts. Maintained and entered daily recorded meeting minutes, to resolve any outstanding issues or new actions. Participated in screening of the new associates. Performed physician order tracking, pre-billing authorization, and insurance authorization.

HEALTHPOINTE IMMEDIATE CARE 2010 to 2011

Front Office Manager – Zionsville, In.

Efficient front office management along with managing employee scheduling. Managed finances for the facility as well as all payroll, supplies, & facility billing. Maintained and updated patient appointment schedules with changes and cancellations as needed. Facilitated check in/checked out as well as insurance verification, payment, and billing.

Operated multiple phone lines and documented and conveyed messages as required. Evaluated and ensured completeness and accuracy of all patient records and related documentation. Performed regular monitoring of charges and payments and updated computer records accordingly. Performed appointment set up with MRI's, CATSCANS, as well as obtaining pre-authorization for patient medications.

NORTH ATLANTA ENDOCRONOLOGY AND DIABETES 2006 to 2008

Front Office Receptionist – Lawrenceville, Ga.

PEACHTREE PODIATRY GROUP 2002 to 2006

Front Office Receptionist – Tucker, Ga.

HOME HEALTH AGENCY 2000 to 2001

In Home Care Giver – Dunwoody, Ga.

EDUCATION

Concord Career Institute - Ft. Lauderdale Fl. - 1998-2000

Medical Assisting - Continuing Education Credits.

North Miami Beach Senior High - North Miami Beach, FL. - 1996

High School Diploma

References Available Upon Request

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