Property Management - Owner Relations Expert

Gwenevere Scott

Property Management Owner Relations Customer Service Specialist

P 904-901-

1040

E

**********@*****.***

A 2474 Laylas Way Jacksonville,

FL 32218

Willing to

Relocate

PROFESSIONAL SUMMARY

Dynamic Property Management Professional with over 20 years of experience in property management, owner relations, and hospitality. Proven expertise in maximizing owner satisfaction, optimizing tenant retention, and driving operational efficiency across residential, commercial, and short-term rental portfolios. Expert in lease administration, financial reporting, multi-state compliance, and complex conflict resolution. Adept at cultivating strong client relationships to safeguard assets and enhance portfolio value.

CORE COMPETENCIES

• Property Operations Management (Multi-site & Multi-state)

• Owner & Guest Relations Management

• Lease Administration & Negotiation

• Vendor Management & Procurement

• Conflict Resolution & Problem Solving

• Financial Management & Budgeting

• Yardi, AppFolio, Blue Moon Software

• Microsoft Certified Professional

PROFESSIONAL EXPERIENCE

General Manager – CubeSmart Self Storage 01/2024 – Present Jacksonville, FL

Directed operations for a dual-facility portfolio totaling 1435 storage units (climate and non-climate controlled). Optimized asset performance and enhanced customer service standards.

• Achieved a leading 96% occupancy rate and boosted property value through strategic sales initiatives and rigorous upkeep standards.

• Spearheaded property improvements that earned the 2024 Most Improved Property award across the district.

• Cultivated strong customer relations, maintaining an average of 25%+ five-star Google reviews through proactive service and pristine property maintenance.

• Administered all accounting procedures, facilitated accurate lien sales, and coordinated successful public auctions for past-due/abandoned cubes. Property Manager – Vista 17 At Cervantes 08/2022 – 11/2023 Pensacola, FL

Oversaw comprehensive day-to-day operations of a multi-unit residential building, serving as the primary liaison between ownership, staff, tenants, and vendors.

• Managed all tenant relations, lease compliance, and maintenance requirements, ensuring a high standard of living and satisfaction.

• Liaised weekly with cross-functional teams (Assistant Manager, Leasing Agent, Maintenance) to coordinate workflow, optimize efficiency, and maintain building integrity.

• Executed budgeting and procurement activities, negotiating vendor contracts to control costs while upholding quality standards.

• Utilized industry-specific software (Yardi, AppFolio, Blue Moon) proficiently for seamless operations, reporting, and tenant communication. Owners Relations Liaison – Vacasa 10/2017 – 07/2022 Multiple States (Based out of Orange Beach, FL)

Managed a portfolio of 75 diverse properties (condos, townhomes, vacation homes) across multiple states, ensuring exceptional owner and guest satisfaction while preserving asset integrity.

• Served as the critical liaison between owners, vendors, guests, and upper management, navigating complex communication channels to ensure seamless operations.

• Maximized guest satisfaction scores by coordinating timely maintenance, managing vendor appointments, and overseeing all property upkeep and inventory.

• Supervised property caretaking staff, managing training, payroll administration, and time sheet approvals.

• Mitigated risk by ensuring all property management operations adhered to multi- state hospitality and housing regulations.

Owner/Manager – G&G Cleaning Service 2004 – 2022 Pensacola/Gulf Breeze, FL/Orange Beach FL/AL

Health & Safety Inspector – American Red Cross 2001 – 2005 Multiple States (Based out of Pensacola, FL)

EDUCATION

Computer Science/Networking & Hardware

GPA 3.6

Katherine Gibbs Boston, Massachusetts

AWARDS & RECOGNITION

• 2024 Most Improved Property (CubeSmart)

• Employee of the Month

• Highest Hospitality Points Achieved

• Vista Volunteer of the Month

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