Versatile Remote Professional with Leadership Expertise

MARK MARCHAND

973-***-**** ***************@*****.*** Hillsborough, NJ

PROFESSIONAL SUMMARY

Experienced professional with extensive remote work experience in Teaching, customer service, sales, corporate training, and investigation. Skilled in managing client relationships, leading teams, and delivering high-quality support across diverse industries. Adept at utilizing communication and problem-solving skills to drive customer satisfaction and operational efficiency. Adaptable and tech-savvy, able to quickly learn new systems and thrive in diverse remote work environments.

SKILLS

• Customer Service & Sales

• Client Relations

• Marketing

• Data Entry & Documentation

• Remote Work Experience

• Corporate Training

• Leadership

• Insurance Fraud Investigation

• Outbound & Inbound Calling

• Operations & Administration

• ESL Instruction

• Coaching & Mentoring

PROFESSIONAL EXPERIENCE

AI Data Evaluator September 2025 - Present

Mercor Remote

• Evaluate AI-generated responses for accuracy, clarity, and relevance to improve overall model performance.

• Perform entity tagging and data categorization to refine system outputs and ensure higher-quality results.

• Provide detailed feedback and recommendations to enhance AI reliability and user experience. ESL Teacher September 2014 - Present

Education First Remote

• Teach American English language and culture to adult students from over 30 countries.

• Manage virtual classrooms of up to 10 students while creating an engaging, inclusive learning environment.

• Develop lesson plans tailored to student skill levels; adapt scheduled coursework to meet learning needs.

• Provide coaching, mentorship, and performance feedback to support student progress and retention. Store Owner/Manager June 2006 - Present

eBay Remote

• Operate a successful online retail store serving thousands of customers with a 100% satisfaction rating.

• Photograph, describe, and price inventory items to maximize visibility and profitability.

• Oversee all aspects of order fulfillment including sales, packaging, shipping, and customer service.

• Resolve complaints and maintain positive customer relationships to encourage repeat business. Administrative Assistant/Receptionist July 2013 – April 2015 Cheshire House Florham Park, NJ

• Managed front office operations including reception, visitor logs, and facility access.

• Answered and routed incoming calls, maintained phone directories, and managed voicemail communications.

• Supported staff and visitors by coordinating deliveries, monitoring inventory, and resolving inquiries. B2B Sales Specialist February 2010 – November 2012 Chewy Ads Remote

• Conducted high-volume outbound calls to sell advertising space to small businesses.

• Built and maintained strong client relationships to drive satisfaction and repeat sales.

• Tracked sales activities using Excel and CRM systems for accurate reporting and follow-up. Outbound Sales Specialist June 2009 – April 2010

Edoc Marketing Remote

• Reached out to prospective customers to connect them with clients’ products and services.

• Scheduled consultations and set appointments for client sales teams.

• Delivered exceptional customer care while ensuring accurate data collection and fraud prevention. Insurance Fraud Investigator February 1988 – July 2006 Allstate Insurance Paramus, NJ

• Investigated hundreds of claims annually, preventing more than $2 million in fraudulent payouts.

• Collaborated with legal teams to resolve fraud cases and ensure compliance with regulations.

• Trained claims staff on investigation procedures, negotiation strategies, and fraud detection.

• Cross-trained in multiple claims areas including medical (PIP), property damage, and death claims.

• Led the employee recognition team, coordinating team-building and engagement initiatives. EDUCATION AND CERTIFICATIONS

Bachelor of Arts in Communication/Management William Patterson University 1987 TEFL/TESOL Certification Bridge Education Group 2014

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