People-Oriented Analyst - Leader - Remote Catalyst

## IZABELA O.M.

**Location:** Warsaw, Poland

**Nationality:** Polish

**Availability:** Remote

---

## PROFESSIONAL PROFILE

Highly versatile, people-oriented professional with strong analytical, creative and leadership capabilities. Oxford-educated, with extensive experience across customer service, administration, data analysis, team leadership, education, content creation and business consulting.

Known for combining **high emotional intelligence, empathy and insight into people** with **meticulous attention to detail, data accuracy and systems thinking**. Equally effective working **independently** or **leading and supporting teams**. Comfortable in confidential, high-responsibility environments and fast-changing international settings.

*Note: Physical disability – one paralysed upper limb; fully independent and mobile.*

---

## CORE COMPETENCIES & STRENGTHS

* Direct & indirect **customer service**, advisory and recommendation roles

* **Team leadership**, coaching, onboarding and mentoring

* Administrative work & **highly confidential documentation handling**

* Strong ability to **understand people’s needs**, motivations and behaviours

* High emotional intelligence, empathy & interpersonal awareness

* Independent problem-solving and analytical thinking

* Meticulous, reliable, detail-driven and deadline-focused

* Excellent communication (written & spoken), relationship building

* Adaptable across industries, roles and systems

---

## SOFT SKILLS (TOP TIER)

* Empathy & emotional intelligence

* Clear, confident communication

* Coaching & motivation

* Conflict-sensitive problem solving

* Trust-building & discretion

* Strategic thinking combined with creativity

* Accountability & ownership

* Cultural awareness (international background)

---

## TECHNICAL & DIGITAL SKILLS

* **Microsoft Office Package** (advanced Excel, Word, PowerPoint)

* Data handling, reporting, analysis & automation

* WordPress (admin, content, plugins, optimisation)

* Basic **HTML & SQL** (refresher planned)

* Workflow improvements & system optimisation

* Online tools, platforms & AI-assisted work

* SEO-aware content editing & digital publishing

**Learning focus:**

* Python (planned)

* SQL refresh & advanced querying

* New systems & automation tools

---

## PROFESSIONAL EXPERIENCE

### 2025 – Ongoing

**Independent Business Owner Customer Service & Operations**

* Managing private rentals, transfers and tourist services

* Direct customer service, advisory and recommendations

* Administrative operations & confidential client documentation

* Client communication, coordination and service quality assurance

* Open to long-term cooperation with travel agencies or resident roles

---

### 2015 – Ongoing

**Online English Tutor Translator Editor Writer Digital Creator**

* Teaching English to children and adults (online & face-to-face)

* Working with diverse profiles: students, managers, directors, high-profile clients

* Translation, proofreading, editing & SEO copy (EN PL)

* Fields: business, marketing, e-commerce, IT, education, media, academia

* Self-publisher, writer, online shop owner & bookseller

* WordPress administration, content management & digital marketing

* Strong focus on individual needs, learning styles & communication goals

---

### 2012 – 2014

**Creative & Relationship Development Manager Consultant Interpreter**

Poland / International

* Supported foreign product launches into the Polish market

* Acted as language, cultural and relationship bridge

* Organised and participated in high-level meetings and negotiations

* Worked with banking, finance, media, retail, pharmacy & public sectors

* Advisory roles, opportunity analysis and market strategy support

---

### 2004 – 2014

**Team Leader Independent Analyst Administrative & Data Specialist**

London & City of London, UK

Contract roles for global companies in IT, finance and corporate environments:

* Team leadership, staff training & onboarding

* Data analysis, data review, reporting & manipulation

* Excel, Access, internal systems & automation improvements

* Administrative support, KYC & confidential documentation

* System implementation and process optimisation

**Selected contracts:**

* RBS Lonely Planet

* Shell (Team Leader)

* Marks & Spencer (Independent Analyst)

* ING Bank Network Rail

* Merrill Lynch Market Research & Telecoms

**Key achievements:**

* Implemented automation where possible

* Improved team efficiency and accuracy

* Built long-term professional relationships

* Recognised for reliability, precision and people management

---

## EDUCATION

* **University of Oxford** – Diploma in IT Computing (FHEQ Level 6)

* **MSc Management of Information Systems** – London Metropolitan University

* **Diploma in Translation (DipTrans)**

* **BSc Tourism & Recreation** – Warsaw

* Business IT Programme (EITCA)

* Business Consultancy (Oxford College)

* ECDL LCCI Business English Level 3

---

## LANGUAGES

* **Polish:** Native

* **English:** Fluent / Near-native

* **Spanish & German:** Basic (willing to learn)

---

## INTERESTS

Psychology, language & communication, writing, AI & new technologies, IT systems, travel & tourism, customer experience, automotive & electric vehicles, personal development.

Contact this candidate