Dedicated Customer Service & Admin Professional

Dena Kay Hall

**** *** *** ****, **** Charles, La. 70605

Phone: 337-***-****, Email: ******@***.***

Professional Summary

Passionate Customer Service professional with 10+ years of experience promoting company missions and representing organizations well. Strong background in strengthening company and customer relationships with true follow through that leads to problem resolution.

A friendly representative who handles customer inquiries in a meaningful way.

Soft Skills

-Communication,

-Active Listening

-Flexible and Adaptable

-Top Customer Services skills, with top goal to always achieve customer satisfaction

-Organizational and Time Management

-Reading comprehension

-Teamwork oriented.

-Achieve Conflict Resolution

Hard Skills

Microsoft Word, Contracts, Mission Analysis, Pricing, Construction Proposal bid

Education

South University- Online University

-Paralegal /completed 2 years

Champion School of Real Estate – Dallas, Texas

-Received Loan Officer Certificate of Completion

Mountain View College onsite @ Vought LTVAD Offices,

Grand Prairie, Texas

-Completed MS Office Certificate of Completion – for

MS Word, Excel, PowerPoint, Visio, & Access

Work History

2007 /Present Office Manager/Administrative Building Contract Administrator

Arthur Hall Construction Lake Charles, La.

-Provided accurate customer service by responding to builder inquiries about services and costs by phone and email within the same business day.

-Created building project proposal plans and pricing information using computer and data management skills which resulted in 90% of bids being accepted.

-Processed and completed customer service fulfillment by assisting customers with Building material lists by confirming availability of materials lists with Hardware supplier and coordination of pulling and preparing material orders prior to pick up which resulted in 95% that no problems arise regarding building materials being available and ready to complete the project.

-Paid attention to customer calls requesting specific project information by noting and taking down all specific details of the customer’s requests that included even looking back over previous customer data. By listening and noting customer’s specific request ensured the customer will be satisfied with our work which ensures keeping lifetime customers which is our company mission.

-Reviewed building proposal bids, contract and pricing information to ensure compliance with federal regulations, drafted, proofread and completed our building proposal development submission process

Additional Experience

Customer Service Specialist Core Staffing Las Vegas, NV

Caesar’s Palace Hotel & Casino Las Vegas, NV

Customer Service Specialist / Data Entry Oracle

Data Entry of daily Food & Beverages orders & Alcohol Orders from the Casino, Hotel, Restaurants, Bars, and Catering Department.

Prepared, compiled and sorted documents for data entry.

Verified and logs receipt of data.

Transcribed source data into the required electronic format.

Transferred information from paper formats into computer files using keyboards, data recorders, or optical scanners.

Performed high-volume data entry using word processing, spreadsheet, database, or other computer software.

Verified integrity of data by comparing it to source documents.

Reviewed data for errors, missing pages, or missing information and resolved any discrepancies.

Performed regular backups to ensure data preservation.

Responded to requests to retrieve data from the database or electronic filing system.

Additional Experience

Customer Service Specialist Core Staffing Las Vegas, NV

Prime Cable Las Vegas, NV

Upgrade Coax Cable Customer Service Specialist

Reported directly to Upgrade Supervisor /

Coax Cable Upgrade Installation throughout Las Vegas, NV

Took incoming calls from customers, residents, business owners, or potential customers from Las Vegas, Nevada regarding the new upgrade construction and completion of the Upgrade to Coax Cable throughout Las Vegas, NV.

Reported my calls directly to the Upgrade Director so he could get his team to review and set a plan of action into motion to correct upgrade construction issues.

Dispatched upgrade sub-contractor teams to locations requiring immediate action and/or scheduled a set time of day for Upgrade Director or Upgrade Team representative to meet with home owners or business owners.

Created Excel spreadsheet of Incoming and Outgoing calls

Therefore data entry from Excel spreadsheet provided database of all calls regarding upgrade and a filing system that protects confidential customer information.

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