Experienced EVS/Housekeeping Lead with frontline guest service

Remekia Smith

Memphis, TN *****

*********@*****.***

+1-901-***-****

Authorized to work in the US for any employer

Work Experience

EVS Housekeeping Lead

St Francis hospital-Memphis, TN

October 2023 to Present

• Supervised a team of housekeeping staff, ensuring efficient and high-quality cleaning services

• Developed and implemented training programs for new hires, resulting in improved productivity and adherence to cleanliness standards

• Resolved customer complaints promptly and effectively, maintaining a high level of guest satisfaction

• Created work schedules for housekeeping staff, balancing workload distribution based on occupancy levels

• Maintained accurate records of room status, maintenance issues, lost items, and special requests

• Conducted regular performance evaluations for team members, providing constructive feedback and identifying areas for improvement

• Implemented energy-saving initiatives such as linen reuse programs or eco-friendly cleaning products, reducing operational costs by

• Collaborated with vendors to negotiate favorable pricing for cleaning supplies while maintaining quality standards

• Customer service answering phones

• Dispatcher

Housekeeper

Marriott East Side-Memphis, TN

March 2020 to December 2021

• Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests

• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness

• Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results

• Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction

• Collaborated with the front desk team to prioritize room assignments based on guest preferences and special requests

• Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively

• Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment

• Inspected rooms after cleaning to ensure all areas were properly sanitized and maintained according to hotel standards

• Assisted with the training of new housekeeping staff members on proper cleaning techniques and hotel policies

Team Lead

Education

General Studies (10th)

Booker T. Washington High School-Memphis, TN

September 2006 to December 2006

N/A

Skills

• Custodial experience

• Single-family home housekeeping

• Shipping & receiving

• Basic math

• Commercial Cleaning

• LIHTC

• SAP

• Word processing

• Bed making

• Materials handling

• Computer skills

• Housekeeping management

• Residential housekeeping

• Order picking

• Mirror cleaning

• Management

• Janitorial experience

• Time management

• Manufacturing

• Cooking

• Residential cleaning

• Order Picker

• Customer support

• Clark

• Apartment housekeeping

• Leadership

• Team management

• Environmental Services

• Kitchen experience

• Guest services

• Packaging

• Caregiving

• Power tools

• Windows

• Retail math

• Industrial painting

• Household surface disinfection

• Refrigerator cleaning

• Picking & packing

• Cleaning

• Mobile devices

• Household spot cleaning

• Working with people with disabilities

• Mopping

• Communication skills

• Vacuuming

• Data entry

• Hotel experience

• Hospital Experience

• Microsoft Excel

• Residential painting

• Bed linen changing

• Experience with children

• Warehouse experience

• Math

• Microsoft Word

• Organizational skills

• Personal vehicle (delivery method)

• Attention to detail

• RF scanner

• Microsoft PowerPoint

• Customer relationship management

• Industrial cleaning

• Phone communication

• Hospitality

• Customer service

• Computer literacy

• Phone call management

• Pallet Jack

• Dispatching

• Forklift

Languages

• English

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