Senior Program Manager Agile, AI, SaaS Growth

C U R R I C U L U M V I T A E

[ M A R I H A M E H A N N A ]

D A T E O F B I R T H : [ 0 5 . 0 5 . 1 9 8 4 ]

E M A I L : M A R I H A M E H A N N A @ G M A I L . C O M Telephone: 0020-1067010917

A proven leader skilled in organizational development, fundraising, and leadership offering 8+ years of professional experience and a consistent performance record. A highly analytic thinker that possesses strong research and development skills. Possesses exceptional interpersonal and communication skills and effectively conveys information verbally and in writing. Skilled at learning new concepts in a timely manner both independently and in a team environment. Proficient in Microsoft, Marketing and Social Media” Facebook, Twitter, LinkedIn, Google plus….etc.…”

W O RK EXPE RI E N CE

02/2024 – 07/2024 UNICEF - Palestine Operation Based in Cairo with missions

Supervise and coach team members, ensure timely performance management of staff. In collaboration with Supply Division, Regional Office and the global supply community, ensure knowledge sharing and learning is prioritized in order to continuously build capacity of individuals and the team.

ensure establishment and maintenance of operational capacity to handle CO supply chains, including staffing (appropriate staffing structure, timely recruitment, clarity of roles and responsibilities) and contracting of third party services if applicable (e.g. customs clearance, warehousing, transport, distribution).

Implement appropriate vendor management practices e.g. supply performance reviews.Analyze supply dashboards, implementation rates of key performance indicators and supply information/data from various systems and conduct root cause analysis of supply chain bottlenecks and challenges, with a view to drive improvements and ensure efficient and effective supply chains for children.

Monitor and review supply spend and draft procurement strategies based on category management in order to focus on strategic, essential supplies and services that contribute to results for children, and support the establishment of long term agreements

(LTAs) where relevant. Maintain highest level of integrity, ethical standards and accountability in the procurement of goods, contracting of services and construction work.

Provide input to the Country Programme Action Planning and advice on Supply requirements for the Plan of Operations and Annual Work Plans. Participate in the planning, implementation, monitoring and evaluation of the supply chain operations, including establishment of performance indicators, and assessment of fit for purpose of products and services.

Participate in the development of an emergency supply & logistics strategy based on risk assessment analysis and Programme assumptions. Ensure an emergency supply and logistics preparedness action plan for the CO is established in line with Core Commitments for Children in Humanitarian Action (CCC), and implemented(establishment of relevant LTAs and frame agreements for emergency response, prepositioning of stock, and training of staff in the country office).

Build strong working relations with Regional Chiefs of Supply/Regional Chief of Operations, as well as Supply Division, to align with global and regional approaches and initiatives in supply chain management.

Prepare supply documentation to facilitate input to donor dialogue, and support development of supply components of proposals to donors including budgeting and use of innovative financing mechanisms for supplies, services and construction works.

Support assessment of and collaboration with implementing partners including civil society, establishment of Programme Cooperation Agreements (PCAs), and monitoring of supply components under Harmonized Approach to Cash Transfers

(HACT).

Participate in events/meetings that build partnerships and collaborative relations with Government, UN organizations and bilateral counterparts in supply and logistics activities including harmonized and collaborative procurement.

Provide input to promoting of supply chain strengthening and change management initiatives with governments and partners, to ensure efficient and effective supply chains for children.

Provide input to capacity development initiatives in the area of supply chains for children, in close collaboration with supervisor and programme colleagues. Support supply components of health systems strengthening as might be relevant in the country context.

Prepare relevant supply reports to facilitate advisory support to Governments/national systems in defining and determining supply solutions for children, such as use of procurement services; supply financing solutions; local market development; private sector engagement.

11/2014- currently Supply Associate - UNHCR, Egypt

Liaise with vendors as per the needs of the operation, additionally to project designing and managing,

Market research, identifying potential vendors etc.,

Create vendor database and update procurement templates.

Data analysis, in charge of developing dashboard indicator of all the internal functions in supply unit.

To support in maintaining and updating the blue file of the section,

Liaise with other UNHCR departments and operations to responds to all the needs and external communication,

Administrative support as required by creating RFQs and other procurement transactions needed.

Maintain and update the blue file of the section,

Assist in physical inspection, counting and verification of inventories at the warehouse,

Facilitating high-level humanitarian programs to measurably improve results across,

Coordinated Million of dollar budgets, policy formation, process improvement, and overall planning efforts to meet program objectives,

Coordinating special events with different commercial chamber.

Generating reports, engaging with donors, and evaluating program results to identify performance gaps and pursue areas for improvement through the work of Coordination IAWG, ISWG and 3RP.

Liaise with UNHCR field offices to verify that shipments are received in good order,

Administrative support as required.

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Admin & Liaison Associate- On Loan for Six Months

Serve as a focal point/advisor for queries from staff and the field in relation to travel processes and procedures;

Serve as focal point for all reports and analysis on travel spending and related statistics for all operation travels;

Administer Travel Profiles;

Track and reconcile travel requests (PT8s), addenda and upfront payments against travel agency invoices;

Process travel claims and related agenda;

Support the design and implementation of travel related projects.

Update eSafe and other TVU recording systems on travel related issues, policies and procedures in a timely manner;

Support the Travel Administrator in completing any ad-hoc tasks assigned.

Assist in interpreting and processing of entitlements, issuance of

contracts and maintenance of various personnel records and files;

Attend meetings on day-to-day admin matters; administer the movement of UNHCR staff members and monitor their attendance

records, leave plans, overtime and visa requirements.

Search office files and records relating to a variety of topics for information and reference.

Select information and records in specified format or on the basis of general instructions for use by others in preparing reports, correspondence, technical papers, project or programme plans and

general reference documents;

Assist in requisition of office supplies, equipment and arrange for distribution together with the appropriate inventory records;

Assist in administrative formalities related to travel arrangements and issuance/ renewal of visas, licenses, travel arrangements and other similar documents;

Draft correspondence and reports, as required, on general administrative or specialized tasks which may be of a confidential nature within the assigned area of responsibility; Type correspondence, documents and reports, some of which may be highly confidential;

Arrange appointments and maintain sometimes the Rep. calendar, receive visitors, place and screen telephone calls and answer

queries with discretion; Keep lists of names, addresses and telephone numbers of ministers, government officials and members of the diplomatic corps;

Assist the management to organize and run UNHCR Office;

Facilitate various official missions of UNHCR staff and other persons of concern to UNHCR;

Prepare attestations and certificates required by the staff members for signature of senior officer;

Provide coaching to administrative staff.

Perform any other related tasks as required.

Communication Associate PI / MI and External Relations ( Full Time) – 100% - For four Years since I joined UNHCR.

Draft briefing notes, talking points, minutes and other papers for the high- level meetings and visits;

Participate in the development of digital campaign concepts and

plans with the aim of achieving agreed income;

Manage the development of all the creative, production and services related to appeals, stewardship communications, etc. and if

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within the budget develop the new donor acquisition plans for the midlevel program.

Schedule and set objectives for individual research, cultivation, solicitation, and contacts with high priority donors and prospects: average calls, e- mails, and meetings as deemed appropriate for each band of the middle donor program.

Keep up-to-date with giving techniques and strategies to increase or maintain donations from middle donors.

Fostering constructive relations with urban refugees and work

closure with MENA office to develop different communication tools for our beneficiaries

Provide daily inputs for the national website on relevant local

developments and ensure that briefing materials from other offices are available.

Accompany visits of foreign delegation and the media to refugee

sites in the region, giving appropriate briefings, interpreting support and commentaries.

Creation, promotion, and maintenance of public information

campaigns

Make budget and tracking system for requisitions, POs, and vouchers

Formatting, packaging, and submission of programme initiatives for donor review in close collaboration with programme staff;

Development and maintenance of close contacts with government

officials, civil society and private sector for implementation of the communications strategy, organization of roundtable discussions, press conferences, briefing sessions, interviews, launches, etc;

Identification of outreach opportunities around VIP visits, global, regional and national report launches and around other knowledge products;

Assist in building and developing the info-line and other outreach mechanisms

Assist to develop a relation with Vodafone for creating and provide employment opportunities for refugees

Managing the daily activity of the info-line team and drafting reports for the call flows as the team leader

Developing strong working relationship with different function

unit ensuring an ongoing and smooth communication

Assisting in Coordination support for the IAWG, ISWG

Coordinating and follow up on the new platform that ensures reporting from partners like ActivityInfo

Promote coordination best practices through mentoring and training. March 2014- October

2014

Anafora Institute, Cairo, Egypt

Programme and Admin Officer(Full Time) 100%

Draw a system for the programs and develop our program to be more targeting and market plan (Database, contact person, E-media marketing, .etc.….)

Performs other duties as assigned.( some of the administration work )

Conduct Proposal for some new ideas and programs in my department

Research and build network with potential NGO’s

Maintains a variety of manual and electronic documents, files, and records (e.g. materials received/sent, department/programme

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budget data, employee records, financial records, grant records/reports, card files/lists, proposals,…. etc.) For the purpose of providing update reference and audit trail.

M& E for the department and the programs

Assist with financial management

Assist in the Communication and Information department

Leading a Youth Program with Cooperation with the European

Union “Youth Pass, Youth in Action”

Media Monitoring

April 2013- March 2014 Mennonite Central Committee, Egypt Program Manager and Administrative Coordinator (Full Time) 100%

Office administration and Assist with financial management

Assist in the Communication and Information department

Coordinator the department of partnership and protocol

Performs other related duties, as assigned, for ensuring the efficient and effective functioning of the work unit.

Prepares a wide variety of reports, documents and correspondence (e.g. notices of meetings and agendas, bid specifications, contracts, letters, memos, Request for Qualifications, Request for Proposals, purchase orders, etc.) for the purpose of documenting activities, providing written reference and/or conveying information.

January 2013 –

February 2013

World Vision, Mississauga, Canada

Volunteer, Full time 80%

A non-profit organization that focuses on improving the lives of children nationally and internationally Data Entry

Researched relevant information for use of manager of a department

Inputted data into organization’s database for internal use

Maintained and Organized data in the database with the high degree of accuracy M.M.H.

March 2012 – April 2012

Women for Change Zambia & CIDA

Office and Programme Coordinator Zambia “Lusaka” ( Full Time) 100%

November 2006 –

December 2011

NGO for development curriculum and leadership training for gender equality and human rights with the focus on the Zambian new constitution project

Developed curriculum's for gender equality and Income generation/budgeting/financial reports

Partnership evaluation and agreements

Anafora Institute, Egypt

Public Relations and Programme Manager ( Full Time) 100%

Envisioned and maintained successful strategic partnerships and agreements

Documented all events and meetings, taking notes and compiling discussions

Worked within various team environments always ensuring that operations ran smoothly and efficiently

Organized fundraising campaigns and other similar events that welcome over 1,000 persons

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Organized financial data and budgeting with an annual report for the projects and the programs

Reported on communities’ activities and progress

Introduced emerging technologies (Network system of Linux and electronic data Interchange)

Determined the focus or “Hook” of the events and the partners

Designed stories and marketing plan to promote programs and successful stories

Develop brochures and flyers

Analyzed problems and recommended approaches to different groups

Conducted individual testing of staff performance, most of who scored over 87 percent

Initiated “pilot teams” to smooth communications between parties and set the tone needed be responsive to the needs of procedures and protocols

Prepare written translations of documents and letters in Arabic, English or French.

Act as interpreter in several conferences and meetings June 2006- October 2006

Howa we Heya youth magazine

Administration and Coordination assistant to the chief director

( Full Time) 100%

Act as liaison between extremely busy executives and other department lead on the needs of the Magazine

Manage dynamic schedules with the deadline for the publishing

and the articles

Create correspondence including drafting letters, memos, etc. as directed

Plan department events, dinners, meetings, etc.

Coordinate and schedule both internal and external business meetings, including creation and organization of meeting prep materials

Attend business meetings, take notes and prepare to follow up materials

Drive next steps out of all meetings, including follow-up with key

stakeholders

Database Entry.

Work closely with coordinators across departments to create efficiency in workflows and various departmental supports.

EDU CA TI O N

2017

2012

MBA Master Business Administration, les deux prestigieux pôles universitaires parisiens de gestion, l'IAE de l'Université Panthéon- Sorbonne et l'Université Paris - Dauphine, localisée à l'Université de Aïn Shams. Orienté

" Management"

Saint Francis Xavier University Antigonish, Nova Scotia, Canada Leadership and Community Development Postgraduate Degree January to December 2012

In addition to a Certificate for Global Change Leaders for Women Leadership

2006

University of I.U.F.M en France, Center Cultural in Mounira Cairo, Egypt

Institute Univeristaire de Formation de Professeurs Graduate 6

Diploma

2005

Aïn-Shams University Cairo, Egypt

BA, Faculty of Language and Educational Pedagogy, French Department

LANG U AG E S K I LL S

I T S K I LLS

Arabic: Native

English: Fluent

French: Good

German: Beginner

Proficiency in Microsoft Office (Access, Excel, Outlook, PowerPoint, Word), Social Media, Raisers Edge)

M I S CEL LAN EO US

• Mandatory UN Courses

• Web- writing & Social Media

• Protection

• Programme

• Programme and Budgeting course UN online platform

• Human Rights & Advocacy Certificate, 2008 to 2010

• Counseling Certificate, 2007 to 2009

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