Highly self-motivated professional with strong communication and organ

Patrice Banyai *************@*****.*** 805-***-****

Highly self-motivated professional with strong communication and organizational skills. Competent at resolving customer issues quickly and effectively with empathy and concern. Adept at developing effective relationships with a variety of personalities and with people from diverse backgrounds. Proficient in EPIC, Microsoft Office, Windows-based applications, a variety of software programs and internet usage in general. Key Skills

Work Experience

Common Spirit, St. Anthony North Hospital, CO - September 2024 to Present Patient Service Representative, Women’s Health Department (OB/GYN)

● Greets and communicates with patients in person and by telephone to complete the registration process by collecting demographics, health information and insurance coverage. Verifies patient’s insurance eligibility. Checks-in and checks-out patients and collects co-pays and/or discusses any out-of-pocket financial obligations. Utilizes computer systems (EPIC) to access, enter and verify patient data in real-time ensuring accuracy and completeness of patient’s information. Schedules appointments for ultrasounds, non-stress tests, injections, office visits for eleven providers. Exchanges necessary information with clinical departments, providers and technologists to ensure a steady and smooth workflow. Optum/BCH Foothills Hospital, Boulder, CO - August 2023 to August 2024 Patient Access Representative, Mammography Department/Women’s Imaging Center

● Communicated with patients and/or caregivers to complete the registration process by collecting demographics, health information, verifying insurance eligibility, coverage, benefits and creating price estimates. Collected co- pays and conducted conversations with patients on their out-of-pocket financial obligations. Responded to patient’s inquiries related to routine and sensitive topics. Utilized computer systems to enter, access and verify patient data in real-time ensuring accuracy and completeness of information. Communicated with clinical departments, technologists and other personnel to exchange necessary information to ensure a smooth workflow. Created financial assistance cases and referred to financial counselors for follow up. American Red Cross, Denver, CO - November 2019 to January 2023 CPR/BLS/FA Instructor

● Managed all aspects necessary to teach upwards of 20 classes per week at multiple locations, including scheduling the training, preparation of materials and equipment, facilitating course agendas, transporting equipment and supplies, managing classrooms, observing and providing feedback to each student while staying cognizant of managing the time constraints, administering exams, submitting documentation to headquarters, following up on issues with certificates, and maintaining detailed information on each participant’s performance. Channel Islands Social Services, Camarillo, CA - December 2008 to July 2019 Red Cross CPR and First Aid Trainer - November 2016 to July 2019

● Led CPR/First Aid training program; responsible for delivering training/retraining for up to 1000 staff Office Manager and Recruiter - October 2014 to November 2016

● Responsible for staff recruitment including collaborating with department heads to determine agency’s needs and creating, posting and monitoring ads Led the agency’s scheduling and participation in all job fairs and conducted year-round college classroom presentations. Audited employee files to ensure compliance with company policy and state/federal regulations. Assisted with the preparation and processing of high volume payroll including processing garnishments and benefit deductions.

● Customer Service

● Human Resource management

● Training and Development

● Office management

● Budget management

● Accounts payable/receivable/payroll

Human Resources Manager - December 2008 to August 2009

● Responsible for the hiring process, including organizing and participating in career fairs/recruiting events, performing reference checks & background checks, interviewing, hiring, termination, and coordinating and leading staff orientations for over 200 caregivers. Establishment and maintenance of all personnel records including regular audits to ensure compliance with agency policies and federal/state regulations. Benefit administration of workers comp, disability, FMLA, 401K, medical, COBRA and other benefits. Documentation and follow-up of all worker’s compensation, disability, and unemployment claims including appearing for arbitration and appeals. Maintenance of resume database and salary/performance tracking system. Development and implementation of personnel policies and procedures.

Cobalt Realty Group, Camarillo, CA - July 2012 to October 2014 Office Manager

● Managed the operations and provided support to 80+ real estate agents including the planning, organizing, supervising and evaluating of their workflow. Assisted agents on personnel matters including employee evaluations, training, and orientation. Oversaw the creation and implementation of marketing strategies, and maintaining, merging and disseminating marketing data. Assisted agents’ clients with estate organization and preparation for real estate sale. Created, published, and maintained position-specific handbooks for admin positions.

MLS Capital, Westlake Village, CA - October 1999 to June 2008 Financial Services Director and Human Resources Manager

● Managed all accounting and reconciliation of cash and stock transactions with annual volumes in excess of one hundred million dollars. Maintained constant communication between brokerage firms, banks and clearing facilities. Oversaw the receipt and delivery of all cash and stocks, daily balancing of transactional accounts and preparing and/or auditing of pre and post tax summaries for year-end planning. Ensured compliance with federal/ state regulatory requirements concerning employee administration. Developed and implemented company/ personnel policies and procedures. Oversaw and conducted employee evaluations, disciplinary actions, and the training and supervision of administrative personnel. COMARCO, Inc., Camarillo, CA - October 1996 to June 1999 Human Resources Director/EEO Coordinator/Security Officer

● Oversaw all operations and activities of the Human Resources department including the recruitment, selection, promotion, transfer, and termination of all personnel. Established and maintained all personnel records, resume database and salary/performance review tracking system, developed and implemented personnel policies and procedures; coordinated insurance and benefit programs including 401(k), Worker’s Compensation and COBRA; developed and implemented the Affirmative Action Plan and prepared all EEO Reports and Veteran’s Reports. Managed the salary administration program and the performance evaluation systems. Collaborated with all divisions in routine matters to ensure efficient and effective personnel practices.

● As Security Officer, responsibilities included assisting in the preparation and execution of security. inspections performed by the Defense Investigative Service; processing of Confidential, Secret and Top Secret Personnel Security Clearances and Visitor Authorization Requests, as well as, the handling, storage and logging of all classified materials.

Education and Qualifications

California State University, Dominguez Hills: Communications Management Ventura College: Business Administration

• Secret Clearance granted by DISCO

• DoD Facility Security Officer

• Certified Employee Transportation Coordinator by VCAPCD (Rule 210)

• Equal Employment Opportunity Coordinator

• Landegger, Baron, Lavenant & Ingber Employment Law Workshops

• Time Management and Managerial Effectiveness Workshops & Seminars

• Udemy HR Compliance: Understanding California Employment Law

• Excaliber Employment Law Compliance: US Employers

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