Results-Driven Office Administrator with Customer Focus
Resume:
TARA
WILSON
**********@*****.***
Manchester, MO 63021
CONTACT
SKILLS
Strong work ethic,
communication, and time
management.
•
Detail-oriented and keenly
adaptable to evolving
expectations.
•
Collaborative and positive
attitude to achieve desired
results, with big-picture thinking.
•
Proficiency in a variety of
relevant software and computer
programs.
•
Willing to quickly obtain any
certificates, licenses, or
continuing education
recommended for long term
broad scope of employment.
•
Licensed health and life insurance producer, former ASCP certified lab technician with knowledge of medical terminology, anatomy, diagnostic codes, and procedures. Results-oriented with a service mindset and extensive experience in guest-facing customer service, data and analytics, and adept management across various fields.
PROFESSIONAL SUMMARY
Front Office Manager
Ginger Bay, Kirkwood, MO
Regional Manager/Trainer/Store Opener
bareMinerals, St Louis, MO
Cancer Center Lab Technician
EXPERIENCE
April 2018 - February 2025
Managed front office operations, including guest-facing customer
• service, scheduling staff, inventory, auditing, and assigning tasks. Ensured exceptional customer care by providing efficient service and
• resolving complaints with patience and a smile.
Consistently exceeded expectations on all evaluations, KPI's, and other
• departmental goals.
Proven time management and multi-tasking during high-volume, high-
• stress situations.
• Developed strong relationships by providing personalized support. Handled multiple lines of inquiries per day, resolving issues and
• answering questions.
• Entered data efficiently with attention to detail. Maintained accurate records of sensitive customer information and
• transactions.
January 2001 - April 2018
Developed a regional training program that resulted in adaptable and
• continuous improvement.
• Managed onboarding processes for 200+ new hires.
• Established strong and lasting relationships with partners.
• Proven history of strong communication skills and work ethic.
• Boosted manager competency.
• Aligned training initiatives with employee development plans.
• Conducted workforce planning and needs analysis with discernment.
• Promoted positive workplace culture.
January 1996 - August 2001
Missouri Baptist Medical Center, St Louis, MO
Supported cancer research studies and clinical trials with accurate
• specimens and paperwork.
Meticulously maintained quality control and ensured compliance by
• following standard operating procedures.
Positively collaborated with cross-functional teams while also directly
• reporting to a specialty team of MDs and RNs.
Acquired and processed patient samples with quick turnaround in
• high volume setting.
• Achieved re-accreditation with ASCP.
• Consistently met or exceeded deadline expectations.
• Treated every patient and co-worker with dignity and respect. Associate in Applied Science (A.A.S.) in Cardiology Tech/ Lab Tech/ Phlebotomy
St. Louis College of Health Careers, St. Louis, MO Health Administration
University of Missouri, Columbia, MO & St. Louis, MO High School Diploma
Parkway South High School, Manchester, MO
EDUCATION
Awards & Honors
• Valedictorian
Extracurricular Activities
• Studied abroad in Spain for one year
CERTIFICATIONS
Missouri Licensed Insurance Producer(Health, Accident, Life, Travel,
• Variable Life, Annuity)
• Ethics in Insurance Certification
• License No: 300-***-****
• NPN: 21236739
References available upon request
REFERENCES
Contact this candidate