Ministry Administrative Assistant Emerging Leader

R E S U M E

P A T R I N A C O N W A Y

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Detailed – Oriented

Strategic Planning

Strong Communication skills

Case Management

Problem-Solving

Relationship Building

Administrative Support

Writing and Editing

Leadership

Time Management

Organization Skills

Proficient in Microsoft Word,

Outlook, Excel; Windows OS

High-performing and detail-oriented administrative professional with over 5 years of experience providing high-level support to leadership and cross-functional teams. Known for managing confidential information with discretion, improving operational efficiency, and fostering strong team relationships. As a child of God, I am passionate about serving organizations that align with my faith and values. S K I L L S

Profile

E D U C A T I O N

University of Technology, Jamaica

BACHELOR OF BUSINESS

ADMINISTRATION

2011 - 2016

E X P E R I E N C E

SMA Immigration Law Firm

January 2022 - Present

LEGAL AND EXECUTIVE ASSISTANT TO OWNER/CEO

(PART- TIME)

Provided high-level administrative and executive support to the attorney, including calendar management, client communication, and meeting coordination

Work alongside attorney and paralegal on complex cases and legal processes

Complete electronic filings and manage firm administrative matters Review case files and report case progress to clients Complete document reviews and handle client petitions File legal documents and correspondence

Cultural Homestay International

April 2017 - October 2018

OPERATIONS MANAGER ASSISTANT

Provided administrative support to the Operations Manager and regional team, ensuring smooth day-to-day operations across student programs

Managed and maintained a dynamic database of student records, ensuring accuracy and timely updates for compliance and reporting Implemented strategies to increase engagement on social media platforms, enhancing student connection and program visibility 727-***-****

Palm Harbor, FLorida

************@*****.***

R E S U M E

P A T R I N A C O N W A Y

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AVAILABLE UPON REQUEST

R E F E R E N C E S

Conduent

November 2016 - March 2017

Collaborated with cross-cultural teams to resolve operational issues and ensure a positive student experience

Coordinated student onboarding processes, including document tracking, orientation support, and communication with host families and students

CUSTOMER SERVICE ASSOCIATE

Provided front-line customer service in a high-volume call center environment

Resolved customer issues efficiently while meeting service level and productivity targets

Offered basic technical support across various products, enhancing satisfaction scores

Collaborated with internal teams to streamline customer service initiatives

National Council on Technical and Vocational Education and Training January 2016 - August 2016

CLERICAL OFFICER

Managed executive correspondence, routing documents and messages to appropriate departments and leadership with strict confidentiality

Organized and maintained filing systems and confidential records, ensuring accuracy and fast retrieval of critical information Prepared and formatted reports, memos, and presentations with impeccable attention to spelling, grammar, and professional layout V O L U N T E E R

MENTOR AT 10,000 DEGREE

(CALIFORNIA)

Provided social and emotional support to

selected high school student

Work with mentee to develop self-advocacy

skills

Provided practical support of aspects of the

Academic and College process

Provide support in the development life skills

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