Remote/Onsite-Available Fulfillment & Admin Specialist
Resume:
Toni R. Tompkins
Naperville, IL *****
*************@*****.***
(Willing to work 70% onsite)
Skill Matrix:
Skills
Years or Experience
Last Used
Mail Sorting/Tracking
2024
Shipping and Receiving
6 years
2024
Microsoft word and Excel
10 years
2024
Customer Service
10 years
2024
Summary:
•Experienced Fulfillment Associate, Office Admin, Operations Assistant and Customer Service skilled in managing shipping and Sorting Mail.
•Proficient with USPS Mail, FedEx, and UPS Shipping, ensuring efficient sorting, distribution, and tracking of mail and packages.
•Strong organizational and customer service skills with a focus on accuracy and compliance in all mailroom activities.
Education:
•High School Proviso West High School
Skills:
•Microsoft Excel and PowerPoint, Outlook, Word
•Excellent writing skills
•Customer Service
•UPS and FedEx packaging
•Help desk
•Answering Phone Calls
•Tracking and sorting Mail
•Scheduling Departmental Meetings and appointments
•Organizational skills
•Load Trucks
•Scanning packages
•Maintained clean and safe work environment
•Shipping/ Receiving
•Writing skills
Professional Experience:
Amazon June 2023 to March 2025
Fulfillment Associate/Operations Assistant
As a fulfillment associate:
•Sort packages for shipping
•Sort mail and order supplies
•Accurately process UPS and FedEx packaging
•Assist with warehouse signage
•Load Trucks with outgoing packages using a pallet jack
•Stow shipment that comes in warehouse
As Operations Assistant:
•Take minutes from stand-up meetings.
•Type up memos for process assistants and fulfillment associates.
•Assist with scheduling employee trust skills and team building exercises.
Hawk Chrysler Dodge Jeep January 2023 to April 2023
BDC Representative/ Servicedirector Assistant
•Assisted Service Director with Scheduling Departmental Meetings and ordering food for Department Celebration Meetings.
•Sent out Letters for follow up appointment suggestions.
•Make Follow up call to service customers after service appointments to get survey results.
•Follow up with Parts department on customer orders.
•Assist customers with Recall information and get them scheduled for repair.
Amazon September 2021 to May 2022
Fulfillment Associate
•Sort packages for shipping
•Scan packages for shipping
•Assist with warehouse signage
•Load Trucks with outgoing packages
Bravens Inc. February 2021 to September 2021
Office Admin
•Conduct weekly call with office Status
•Answer calls and direct to proper department
•Sort mail and order supplies
•Schedule meetings for conference meetings
•Schedule monthly maintenance for office
Beacon Hill December 2020 to February 2021
Mail Tracker
•Printing out letter on letter head and tracking mail that goes out.
•Making phone calls for collections.
Kuehne & Nagel October 2019 to December 2019
Warehouse associate
•Distributed received goods for picking
•Maintained clean and safe work environment
Allstate, Advanced Disposal, Amazon November 2018 to April 2019
Customer Service Consultant
•Handled high volume phone calls from clients to get information on claims
•Forwarded information to the correct people
•Followed up on calls that were received
•Answered calls from commercial account holders to collect on past due invoices
•Reprinted invoices as necessary
•Followed up and managed delinquent accounts
•Packed and prepped orders for shipping
•Checked packages to insure they were sealed and labeled properly
•Uphold great customer service skills
Amazon Fulfillment Center September 2017 to December 2018
Fulfillment Associate
•Responsible for handling products off the line and verify them in the system
•Transported things from one department to another
•Maintained items to be stored in fulfillment center and later picked for orders
PLS Financial June 2018 to May 2019
Customer Service Rep
•I answer inbound calls to answer account inq.
•I submit statement req and replacement card req.
Amazon Fulfillment Center September 2017 to August 2018
Fulfillment Associate
•I get products off the line to check them in the system.
•I also transport things from one department to another on a tugger to be stored in the fulfillment center to later be picked for orders.
In the Swim March 2017 to August 2017
Customer Service Representative
•Answering inbound Phone Calls to take orders
•Assisting customers with Ordering products and supplies
•Verifying Shipping information
•Being a liaison between Customer and Shipping carrier for issues.
Banner Personnel September 2015 to September 2017
Customer Service
•Going to different companies to fill in where there was a need
•Customer service duties, answering phones and filing
•Verifying health information
CVS Pharmacy August 2016 to October 2016
Cashier
•Assist Customers with their purchases
•Assisted Customers with photo orders
•Restocking and keeping the store clean and tidy
College of DuPage – Glynn Ellyn July 2015 to March 2016
Cashier
•Answer calls from student with questions about account.
•Assist students and employees with payments to their account.
•Made collection calls to student that owed balances on student accounts.
•Cash employee personal checks
•Issue student refund checks
•Print out student registration statements
•Contact students to collect on their accounts
•Process payment information for another department
Walgreens April 2015 to June 2015
Customer service/ Cashier
•Ring up Customers when they are ready to check out
•Assist Customers when they were looking for something in particular
•Assist customers to cars when they needed extra help
Catamaran Home delivery November 2014 to March 2015
Accounts Receivable
•Answer Phone calls from patients about prescription orders
•Release orders to ship
•Assist client with orders
•Collect payment for orders
•Sometime make calls to patients to see if orders were needed.
Will County Community Health Department June 2012 to September 2013
Admin Clerk
•Answering Phones
•Greeting Clients as they come in for appointments
•Scheduling Appointments
•Registering Clients
•Assisting Patients in finding referral sources
•Filing and Creating new charts
•Working with cornerstone software, Microsoft Outlook
Will County Community Health Center September 2009 to June 2012
Medical Secretary
•Answering Phone Calls
•Scheduled dental Appointments
•Registering Patients
•Verifying insurance information
•Assisting Patients in finding referral sources
•Exiting Patients (Scheduling next appointments & Collecting payments)
•Misc. Filing. I have worked on three different systems. Health Pro XL, Next Gen, and QSI.
Downers Grove, IL Temp Agent July 2005 to September 2009
Advance Resources
•My Work here consisted of many things.
•I worked as needed. Most of my assignments were customer service and clerical based.
Midwest Bank & Trust October 2002 to June 2005
Receptionist / Customer Service / Bookkeeper
•Answer multi – line phones, Sort and Distribute Mail
•Answering Customer Calls, Giving Account Information, Safe Deposit Box, Process CD Interest Checks, Proof of Deposit Report, verifying signatures, Checking Large Items.
•Working on Jack Henry System, Citrix
Other Experience:
Big Blue Swim School May 2022 to September 2022
Swim Instructor/ Front desk
•Register children for classes
•Explain how lessons work to parents, and billing
•Instruct students on safety in the pool and fibbing them confidence in learning how to swim.
•Teaching parents how to safely handle their children in the water.
•Assisting listens with getting their babies confidante in the water.
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