Operations & Loan Processing Leader

Arianne Smiley

Harrisonburg, VA *****

********@*****.***

+1-540-***-****

Professional Summary

Management skills – Cash handling – Over 10 years hospitality experience – Client relations – Data Entry Variety of job skills – Seeking management opportunity Work Experience

Loan Consultant II

Lendmark Financial Services-Harrisonburg, VA

May 2021 to Present

Prepare loan applications, loan closings, collections, customer service. Human Resources Assistant

ARAMARK (JMU DINING)

July 2016 to October 2020

for 1200 employees. Onboarding, E-Verify, Maintain all personnel, confidential and medical files. Data Entry. Customer Service. Payroll. Time management system (Kronos). Manager

TROPICAL SMOOTHIE CAFÉ

May 2015 to April 2016

Ran day to day operations of café. Ordered, prepared, and inventoried all products. Oversaw shifts. Balanced daily cash intake and safe.

Waitress, Southside Diner

August 2012 to January 2015

Maintained customer satisfaction in restaurant setting. Completed side work as needed during shirt. Assistant Manager

CASH ADVANCE CENTERS

April 2007 to June 2011

Approved and completed payday loans. Opened and closed store, managed large amounts of cash flow daily. Marketed business in the area. Made daily collection calls and cash bank deposit. Head of Guest Services

HOLIDAY INN EXPRESS

August 2007 to April 2008

Checked guests in and out of hotel in a timely fashion. Received and responded to customer complaints and concerns.

Education

HIGH SCHOOL DIPLOMA

SPOTSWOOD HIGH SCHOOL

Skills

• Post-closing quality control (loan processing)

• Data entry

• Loan tracking system

• Loan processing experience

• Customer relationship building

• Management

• Reducing loan processing time - Loan processing time reduced (More than 30%)

• Workers' Compensation

• Office experience

• Analysis skills

• Loan funds disbursement

• Calendar management

• Follow-up (loan closing)

• Loan Origination Systems (LOS)

• Organizational skills

• Manual loan application processing

• Truth in Lending Act (Regulation Z)

• Fair Lending Act (Regulation B) compliance

• Microsoft Outlook

• QuickBooks

• Equal Credit Opportunity Act (ECOA)

• Coordination (loan closing)

• Document archiving (loan processing)

• Adaptability

• Loan file updates (loan processing)

• Reading comprehension

• Compliance management software

• Microsoft Outlook Calendar

• iCIMS

• Typing

• Underwriting Systems

• Strategic Thinker Initiative to work independently

• Filing

• PeopleSoft

• Manager experience

• Attention to detail

• Problem-solving

• Human Resources

• Talent acquisition

• Workday

• Operating systems

• HR compliance

• Recruiting

• Credit analysis

• Microsoft Office

• Updating loan status (loan processing)

• Asset verification

• Principal reduction (loan modification)

• Collateral evaluation (loan underwriting)

• E-signature software

• Account reconciliation report

• Loan application intake

• Writing skills

• CRM system proficiency

• Final title policy review (loan processing)

• Inventory control

• Outbound calling

• Loan processing - Loan processing experience (more than 5 years)

• Refinancing (loan modification)

• Appointment scheduling

• Communication skills

• Human resources management

• Automated underwriting system

• Compliance reporting

• Accounts payable

• Payroll

• Income verification (loan underwriting)

• Time management

• Customer relationship management

• Loan structuring

• Multitasking

• Underwriting

• Term extension (loan modification)

• Administrative experience

• Verification (borrower information)

• Kronos

• Insurance sales

• Mediterranean cuisine

• Technical Proficiency

• Loan-to-value ratio calculation

• Leadership

• Customer communication

• Computer literacy

• Clerical experience

• Microsoft Word

• Food industry

• Interviewing

• Negotiation

• Candidate sourcing

• Service Oriented

• Workflow automation system

• Human resources

• Payment Processing Systems

• Microsoft Excel

• Financial services

• Teamwork

• Credit Scoring Systems

• Automated underwriting

• Banking

• Phone etiquette

• Accounts receivable

• Collection effectiveness report

• Document preparation (loan closing)

• Interest rate reduction (loan modification)

• Employment verification (loan underwriting)

• Document management systems

• Fraud Detection Systems

• Conflict management

• Loan application error rate reduction - Loan application error rate reduction (More than 15%)

• Consumer Financial Protection Bureau (CFPB) rules

• Audit preparation (loan processing)

• Hybrid underwriting

• Sales

• HR sourcing

• Employee Orientation

• Employee relations

• Accounting systems

• Outside sales

• Customer service management

• Marketing

Certifications and Licenses

ServSafe

Driver's License

Insurance Producer License

Contact this candidate