Remote Admin & Customer Support Specialist. Detail Oriented, Organized
Resume:
Mia Todd
Remote Administrative & Customer Support Professional
5+ years of experience in data entry, payroll compliance, benefits administration, and customer service. Proven track record in maintaining HIPAA compliance and managing sensitive data within CRM systems. Expert at verifying complex documentation and resolving high-volume inquiries with accuracy and professionalism.
5311 Evergreen Forest Way
Apt 302
Raleigh, NC 27616
********@*****.***
EXPERIENCE
Summit Design & Engineering Services, Raleigh, NC —Data Entry/Administrative Assistant
JANUARY 2020 - PRESENT
Executed high-volume data entry and verification for project tickets and materials with a focus on absolute accuracy
Evaluated certified payroll records for compliance, ensuring all documentation was audit-ready and correctly tracked in spreadsheets.
Conduent, Raleigh, NC —Customer Service Representative AUGUST 2018 - DECEMBER 2019
Resolved participant inquiries regarding eligibility, enrollment, and billing by providing accurate policy and procedure information
Maintained 100% compliant documentation and benefit records.
Partnered directly with insurance carriers to troubleshoot and resolve complex coverage issues for participants.
Handled high-volume phone interactions professionally, consistently de-escalating concerns and providing efficient solutions.
Wendy’s, Garner, NC — Shift Manager
NOVEMBER 2014- JUNE 2018
Supervised shift operations and lead a team to deliver high-quality service in a fast paced environment.
Managed financial accuracy by maintaining precise cash and shift documentation.
De-escalated customer complaints to ensure positive resolutions and maintain service standards.
EDUCATION
Garner Magnet High School, Garner NC — Diploma
AUGUST 2012 - JUNE 2016
Graduated with Honors.
SKILLS
Claims Documentation
HIPAA Compliance
Benefits Administration
Compliance Tracking
Data Entry & Verification
CRM & Database Systems
Time Management &
Multitasking
Remote Communication Tools
Payroll & Compliance
Documentation
Contact this candidate