Healthcare Admin & Intake Specialist

ANGELA OVALLE

**** * **** **. *********, TX ***50 956-***-**** ****************@*****.***

OBJECTIVE

Experienced professional with 21 years in healthcare administration, management, and client services. Certified Medical Assistant skilled in patient intake, medical records, insurance verification, and team leadership. Proven ability to optimize operations and ensure compliance. Seeking to leverage expertise in a Medical Assistant or Intake Coordinator role. Bilingual and proficient in Microsoft Office and CRM software.

EXPERIENCE

Intake Supervisor

Calidad Home Health and Hospice

Nov 2022 - Jan 2026

- Led the intake team, managing daily operations, staff training, and scheduling.

- Ensured efficient and compliant patient/client onboarding processes.

- Handled all paperwork and insurance verification for new patients.

- Solved complex problems to maintain high service standards for patient flow and satisfaction.

- Maintained compliance with healthcare regulations and organizational policies.

Lead Manager Assistant

Metro By T-Mobile - San Benito, TX

Jan 2016 - Present

- Negotiated prices and terms of sales or service agreements with customers.

- Prepared and submitted sales contracts for customer orders.

- Handled large amounts of money and performed daily inventory checks.

Manager/Bookkeeper

Ariston Construction, LLP. /Aztec Fine Homes, LLP. - La Feria, TX

Jan 2011 - Jan 2016

- Recorded and maintained business financial transactions, including expenses.

- Entered financial data into general ledgers for accurate record keeping.

- Managed hiring of contractors for various projects.

- Recorded employee work hours and processed payroll.

Health Information Specialist II

Dr’s Hospital @ Renaissance - Edinburg, TX

May 2009 - May 2012

- Protected the security of medical records to ensure confidentiality.

- Reviewed records for completeness, accuracy, and compliance with regulations.

- Retrieved patient medical records for physicians and medical staff.

- Assigned patients to diagnosis-related groups using computer software.

- Processed patient admission and discharge documents.

Health Information Specialist I

Rio Grande Medical Center - McAllen, TX

May 2006 - May 2009

- Answered telephones and directed calls to appropriate staff.

- Scheduled and confirmed patient diagnostic appointments, surgeries, or consultations.

- Used software applications to prepare reports, invoices, and medical records.

- Maintained medical records, technical library, and correspondence files.

- Greeted visitors and directed them to appropriate staff.

EDUCATION

High School Diploma 2000

SCI MEDICAL ASSISTANT 2022

Vanguard Institute Medical Office Spec. 2001

COMMUNICATION

- Medical records management

- Patient intake coordination

- Insurance verification

- Medical billing

- Case management

- Multi-line phone systems

- Microsoft Outlook Calendar

- Word processing

- CRM software

- Attention to detail

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