Client Relations & Operations Professional

Mesquite, TX ***** 214-***-**** ***************@*****.***

Dynamic professional with a proven track record at Hilton Hotel, excelling in client relationship building and operations management. Recognized for enhancing customer satisfaction through effective problem resolution and process improvements. Adept at delivering high-quality presentations and fostering collaboration across teams to achieve project goals.

• Operations Management

• Business Marketing

• Client Relationship Building

• Problems Resolution

• Organization and Record keeping

• Financial Planning

• Process Improvements

• Budgeting & Cost Control

• Inbound Call Answering

• Customer Needs Assessment

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Hilton Hotel Customer Care Specialist, 03/2018 - 04/2025 Hilton Hotel – Remote/ Dallas Texas

• Provided customers with detailed information on company products, services and materials. Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.

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Receptionist, 02/1999 - 05/2020

Spherion Staffing Temp Services – Dallas, TX

• Handled cash transactions and maintained sales and payments records accurately.

• Resolved customer problems and complaints.

• Kept reception area clean and neat to give visitors positive first impression. Receptionist, 10/2020 - 04/2022

Kushnir Finacial Services – Dallas, TX

• Assisted with onboarding new clients and securing paperwork completion. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

• Maintained visitor log for entering and leaving facility for security purposes.

• Improved appointment scheduling system, reducing wait times and increasing client satisfaction. Consultant, 01/2008 - 04/2018

Arbonne – Dallas, TX

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement. Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

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• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.

• Managed client relationships through regular check-ins and updates on project progress. Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.

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• Streamlined internal processes to enhance team efficiency and improve overall project outcomes. Receptionist, 06/2004 - 08/2007

Dr. Jill's Wagnnor Doctors Office – Dallas, TX

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

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Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

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Owner/ Customer Assistance, 06/2000 - 08/2004

Grams Little Ones Daycare – Mesquite, TX

• Managed day-to-day business operations.

• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members. Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

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• Skilled at working independently and collaboratively in a team environment.

• Excellent communication skills, both verbal and written.

• Sanitized toys and play equipment each day to maintain safety and cleanliness. Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.

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• Actively encouraged children to develop their communication, problem-solving and social skills.

• Maintained tidy environment to comply with cleanliness and sanitation standards. Dallas Baptist University - Dallas, TX

Southwestern Bell Training - Dallas, TX

Conflict Management : 2016

Dallas College - Dallas, TX

• Volunteered at the Dallas County Dispute

• Medicated Civil Disputes

EDUCATION

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