HR Leader - Part-time Evening Availability

Internal

TONNIA COOL

Des Moines, WA 253-***-**** **********@*****.***

EMPLOYEE EXPERIENCE & HR LEADER

Employee experience and HR leader for over 10+ years of progressive leadership across airline catering, aviation services, logistics, and high-volume operations. Deep understanding of LSG SkyChefs operations workforce challenges, safety requirements, and employee lifecycle needs in both union and non-union environments. Trusted partner to management and frontline employees, known for strengthening engagement, compliance, and retention. Core Competencies

Employee Experience & Engagement HR Operations & Compliance LOA & Attendance Management Payroll & HRIS Admin Safety and Workers Comp (L&I) Workforce Planning Leadership Coaching Change Management Policy Development & Process Improvement Onboarding & Training PROFESSIONAL EXPERIENCE

LSG Sky Chefs

HR Generalist, SeaTac, WA Aug 2021 – Present

• HR partner supporting 900+ hourly salaried employees, directly impacting engagement and retention.

• Lead onboarding, employee relations, recognition, and communication initiatives.

• Manage high-volume hiring, payroll administration, and HRIS data accuracy.

• Administer LOA/FMLA programs and ensure policy and regulatory compliance.

• Coordinate workplace injury claims and serve as liaison with Washington Labor & Industries.

• Advise managers on policy interpretation, employee concerns, and performance matters. Clerk III

Estes Express Lines, Kent, WA Oct 2020 – Aug 2021

• Supported employee and customer experience through efficient scheduling, shipment coordination, and issue resolution.

• Utilized AS400 to schedule freight appointments and manage operational workflows. Clerk I

Shaw Industries, Kent, WA Aug 2019 – Oct 2020

• Coordinated daily operations and assigned workloads to lift drivers to meet demanding production schedules.

• Delivered high levels of service while maintaining operational efficiency and accuracy. PRIOR PROFESSIONAL EXPERIENCE (SELECTED)

Aviation & Operations Leadership Roles

Gate Gourmet (Dispatcher), G2 Secure Staff (Duty Manager), PrimeFlight (Recruiter) Dec 2015 – August 2019

AirServ (Account Manager), IAS Air (Account Manager), Amazon (Tier 3 Supervisor), Subway (Manager) June 2004 – Nov 2015

• Managed 40 – 150+ employees across airline catering, airport service, retail, and warehouse operations.

• Led scheduling, performance management, safety compliance, and employee engagement.

• Supported recruiting, onboarding, training, and policy execution.

• Selected to lead process improvement initiatives, including employee handbooks, supporting consistency and engagement.

• Supervised frontline teams to meet productivity and quality goals in a high-volume environment.

• Improved team engagement through coaching, recognition, and clear performance expectations.

• Monitored KPIs and enforced regulatory standards. EDUCATION

Green River College Auburn, WA

Associate of Arts – Business High Honors

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