Hospital Administration & Scheduling Specialist

Hezekiah Hayes

***** ****** ****** ****, *******, MD •301-***-****

*************@*****.***

Seasoned service worker with five plus years of experience who has branched out and expanded their field of skills and expertise for administrative and communications work.

Experience

February 2024-Present

Medical Assistant US Foot and Ankle Specialist 6120 Brandon Ave Ste 222 Springfield VA 22150

●Scheduled patients and coordinated follow up appointments based on the progression of their care as well as the flexibility of their schedules.

●Confirmed appointments, verified patient’s insurance as well as their eligibility.

●Checked patients in and collected intake and vitals

●Scanned, faxed and emailed patients their information and requested documents while maintaining and protecting their privacy within HIPAA compliance.

●Performed X-rays on patients within jurisdiction of earned x-ray license

●Completed inventory and stocked office based upon general needs of the office

●Dispensed and ordered durable medical equipment based on patient’s needs and the coverage of their insurance plan

●Sanitized medical tools using autoclave

●Sanitized patient rooms in compliance with health standards of the office.

August 2023- January 2024

Install Coordinator/ Scheduler Service Pros Installation 8 Jay Gould Ct, Waldorf, MD 20602

• Reviewed work orders for accuracy, verified technical information, and identified and resolved labor and/or product issues.

• Scheduled customers and subcontractors for installations, work orders and to confirm appointments.

• Reviewed installation details for each job with the appropriate installer before installation. Tracked in progress calls and resolves installation issues with installers and external partners.

• Received and solved customer complaints and issues and performed customer follow-up calls.

• Loaded and unloaded trucks with a forklift/pallet jack/manually.

• Processed work invoices including chargebacks and submits to the Accounting Department.

August 2022-July2023

Front End Assistant Manager Safeway 8785 Branch Ave, Clinton, MD 20735

• Trained new employees and supervised current associates to provide exemplary service.

• Coordinated with store director to meet hiring needs by ensuring positions were posted, interviews were conducted and scheduled, and onboarding of new employees took place after a hiring was accepted

• Completed the safe exchange of store funds to third party transfer unit with accuracy, discretion and care.

• Took up responsibilities of subordinates and fellow employees, during their off time to ensure the store location ran at maximum efficiency.

• Scheduled and coordinated employees daily for their delegated task to ensure workloads were split fairly to ensure optimized workflow.

• Saw to customer needs and by adhering to company policy and following it accordingly to ensure clientele satisfaction.

December2018-July2022

Lawn and Garden Section Lowes 8755 Branch Ave, Clinton, MD 20735

• Operated forklifts, pallet jacks, and order pickers under proper safety code to execute delegated task

Education

Prince Georges Community College Largo, MD 20774

August 2018 Associates of Psychology

Key skills and characteristics

• Able to adapt and learn new skill

• Proficient in Microsoft office and Excel

• Excellent interpersonal skills and ability to adapt to different client personality types •Various experience in operating different heavy machinery

Licensed X-ray technician within the state of Virginia

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