Customer Support & Education Specialist with 20+ Years Experience
Resume:
Diane Willis
Saint Peters, MO *****
*************@*****.***
Professional Summary
I am submitting my resume for your review. I have a strong interest in your Customer Support Engagement position. OBJECTIVE: To achieve a position that challenges my abilities while enhancing the life of others. More than 20 years of experience working in a variety of jobs. I also have experience working with children of all ages and ethnic back ground.
I am very dependable, flexible and unselfish person. Authorized to work in the US for any employer
Work Experience
Substitute Teacher
Pattonville School District-St. Louis, MO
October 2018 to Present
I currently work as a substitute teacher. I work with students in grades 6-12. Working with children of all ages have always brought me great
joy.
Early Childhood Development Teacher
Normandy School Collaborative Early Child-Normandy, MO August 2015 to June 2018
Cognasante- Aug 2014-Aug 2015 Affordable Care Act Representative Saint Louis Public School (JROTC_) Instructor
St. Louis Public schools-St. Louis, MO
November 1998 to July 2014
-I used the Leadership Education and Training curriculum to teach high school students the importance of good citizenship.
Army Recruiter
U.S. Army-St. Louis, MO
September 1988 to November 1998
I worked successfully as an Army Recruiter. I enlisted high school students, college students and nurse for the Army. I enjoyed working with all of the students and health care professionals. This was an occupation that I enjoyed tremendously.
Training Administrative Assistant
United States Army-Peoria, IL
May 1979 to November 1998
- Implemented office procedures, improved customer service satisfaction ratings, coordinated meetings
- Maintained calendar, reviewed performance review packets for accuracy, coordinated travel arrangements
- Processed invoices, approved and ordered office supplies, produced monthly and weekly spreadsheets
- Maintained numerous mailing lists and directories, served as liaison for six subordinate units and headquarters
- Decreased error return rate submitted to Corporate by creating a admin procedure manual for units to follow
Human Resource Administrator
Army Reserve Personnel Center-St. Louis, MO
September 1994 to November 1996
- Managed all aspects of a fast paced office to include recruitment, terminations and promotions
- Supervised and coordinated work assignments for 20, organized and supported various office functions
- Provided administrative support for nine Managers, maintained property management files
- Filed and maintained personnel records for 250 employees, kept employees and managers informed
- Worked as "Corporate Office Manager" for six months, created office forms and office policies letters
- Traveled and briefed Corporate Headquarters at conferences; conducted training and other meetings
- Maintained administrative library and prepared weekly and yearly statistical reports for company history files
Army Nurse / Field Recruiter
St. Louis Recruiting Battalion-St. Louis, MO
September 1988 to September 1994
- Recruit Nurse for the Army and Army Reserve mission accomplished 0ver 95%
- Recruit high school / College students for enlistment ; Top recruiter the entire duration
- Represented the Department of Army at area high schools, Colleges, and Career fairs.
- Processed applicants data for further processing into the Armed Forces
- Responsible for maintenance, control, and security of material and confidential files Radiological Technician
St. Louis Military Entrance Processing Station-St. Louis, MO November 1984 to September 1988
- Responsible for maintenance, control, and of over 400 files
- Responsible for all x-rays performed Unit received Highest award during inspection over 90% in all areas of radiology
- Responsible for all Radiological equipment
Clerk Typist/Mail Clerk
Military Liaison Mission-East Germany Jan
January 1981 to November 1984
Education
Individual Studies (B.A. /AA)
Individual Studies (Bachelor's degree in social work) Columbia College-St. Louis, MO
August 1994 to December 1998
Individual Studies (Bachelor of Arts)
Columbia College-St. Louis, MO
August 1994 to December 1998
High school diploma
Central high school-St. Louis, MO
September 1974 to June 1977
High school diploma or GED
Bachelor's degree
Bachelor of Science
Skills
• Clerical experience
• Conflict management
• Compliance techniques in classroom management
• Computer operation
• Talent acquisition
• Microsoft Word
• Communication skills
• Staffing management
• Record keeping
• Childcare
• Microsoft Teams
• Referral coordination
• Positive reinforcement (classroom management strategies)
• Workday
• Candidate sourcing
• Experience with Children
• Scanning
• Recruiting
• Onboarding process management
• Appointment scheduling
• Employee engagement
• Social media (candidate sourcing)
• Mobile devices
• Applicant-to-interview ratio tracking
• Employee relations
• Writing skills
• Adobe Acrobat
• External recruiting
• Experience Working With Students
• Curriculum Development
• HR department experience
• Team development
• HRIS
• Clear language communication
• Microsoft Office
• Attention to detail
• Cross-functional collaboration
• Microsoft Excel
• Time management
• B2B
• Business development
• Administrative experience
• Vendor relationship management
• Report writing
• Working with high schoolers
• Differentiation for behavior management
• Executive administrative support
• Recruitment and selection
• Customer service
• Phone answering
• Supervising experience
• Organizational skills
• Personal assistant experience
• LMS
• Restorative practices in classroom management
• Talent management
• Internal recruiting
• Adoption
• Teaching social studies
• Decision making
• Editing
• Calendar management
• Literacy education
• Cross-functional communication
• Employee onboarding
• Technical Proficiency
• Negotiation
• Sales
• Self-direction
• Full cycle recruiting
• Accounts receivable
• Phone etiquette
• Databases
• First aid
• Management
• Interviewing
• Schedule management
• Safety plans
• Photocopying
• Training & development
• Outside sales
• Google Workspace
• Task prioritization
• Invoice processing
• Microsoft Outlook
• Leadership
• Vendor management
• Elementary school teaching
• Typing
• Emergency medicine
• Working with children
• Trauma response
• Data management
• Childhood development
• Driving
• ATS
• Interpersonal communication
• Productivity software
• Computer literacy
• Intake
• Classroom Management
• Employee data management
• Teaching
• Talent acquisition platforms
• New hire orientation
• Teamwork
Languages
• English
Certifications and Licenses
Life time Teaching certification
June 2006 to May 2035
Teacher for grades 6-12.
Teaching Certification
Class E
Driver's License
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