Multifaceted Customer Service and Operations Professional

Stacy L. George ** Pleasant Lane

Warner, NH *****

603-***-****

************@*****.***

EXPERIENCE

Mclane — Selector II

September - Current

I am currently a selector in our perishable department where I pick customer orders for various stores.

JP Pest Services/Rentokil, Remote Position — Customer Service Representative

March 2022 - September

I previously was a customer service representative in pest control. I answered upwards of 90 phone calls a day and up to 80 emails receiving and sending. I sold and set up new customer accounts, always making sure to listen to the clients needs. I was working out of the company made Pestpac system as well as Gmail. Following up on new leads for potential new clients as well as taking care of existing clients needs. Also taking incoming accounting calls and processing payments daily for services rendered. Hudson RPM Distribution, Nashua, NH — Ramp

Returns/Return Scanner, Customer Service Representative December 2019 - January 2022

Started off working at the magazine return ramp in the warehouse. I made sure the ramp worked properly while scanning and tracking all returned magazines. Maintained cleanliness and a safe work environment. Within 3 weeks I was promoted to the office as an invoice scanner where I received invoices, found mistakes and shortages and scanned an average of 10,000 invoices daily. Within 2 months I also became the front desk associate for lunch and break times where I answered incoming calls and greeted clients coming in. Within 6 months my invoice scanning job was combined with the return scanning job so I took on both roles myself which included also scanning up to 5,000 returns daily. In February of 2020 I was promoted to customer service representative taking on up to 50 phone calls a day and also had a focus on returns discrepancies.

The Barking Dog, Derry, NH — Daycare Coordinator/Live in kennel attendant

February 2009 - February 2018

Started off supervising dogs while playing in a safe environment. Maintained a clean and safe work environment per MSDS standards. Performed daily chore activities including vacuuming, mopping, emptying sanitary buckets, kennel cleaning, etc. In August of 2009 I received an offer SKILLS

- Ability to multi-task

-Leadership and

organizational skills

-Great oral and written

communication skills

-Physical stamina for

performing strenuous and

repetitive tasks

-High ability to follow

instructions

-Excellent grasp of safety

guidelines

-Computer skills: Word, Excel,

Atlas System, Pestpac

LANGUAGES

English

EDUCATION

Londonderry High School,

Londonderry NH

August 1999-June 2003

High School Diploma

to live on the premises while taking care of the kennel dogs at night including supervising, medications, and building maintenance. In 2016 I was offered daycare coordinator (manager) where I led a staff of around 10 people while also doing employee scheduling and hiring. I continued these positions for the remainder of employment here.

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