Store Management Professional with Customer Service Expertise

Christina K. Lytle

Maypearl TX *****

Phone: 972-***-****

Email: ************@*****.***

SUMMARY: I am seeking employment with a company where I can grow professionally and personally.

ABILITIES SUMMARY

I am a hard worker and will learn new tasks quickly. My qualifications range from customer service, secretarial tasks, computer skills, filing, typing, data entry, and many more. I also have experience in supervising and management. I have managed employees working at Bealls/Burkes outlet, Wal-Mart, and at Eckerd’s. I have worked in fast paced, demanding and constantly on my feet places. I can adapt to any work environment and will work to my best abilities.

PREVIOUS ROLES

Team member, Office clerk, Administrative Assistant, Customer Service, Supervisor, Manager.

EDUCATION

Ferris High School

EMPLOYMENT

●July 2023 - July 2025 - Store Manager - Bealls

As store manager I owned all 4 walls of the building. I kept sales up and guests happy.

A few of my job requirements were maintaining a clean, organized and shoppable store for guests, with team help. Keeping all guests happy and coming back. Reviewing reports to determine sales and store flow.

I lead my team in confidence and a positive attitude. Delegate, Directing and coaching my team to reach success. Opening office procedures, closing office procedures, safe count, interviewing, hiring, terminating, verbals, written counsel, escalations, scheduling and maintaining payroll budget, POS functions, ordering money.deposits (loomis), and much more.

●Nov 9,2020 – Supervisor/Lead Supervisor – Burkes Outlet/Bealls

Opening and closing procedures, open and close store, POS/transaction handling, MOS damaged and saleable, keeping store clean, delegating tasks to associates, handling all issues with customers and POS, manage employees, manage truck days - unloading, unboxing and getting merchandise out on sales floor, preparing registers for opening, count down of registers at closing, Store recovery, ordering store supplies, deposit run, Interviewing and hiring, etc.

●Dec 2013 - 2015 Cleaning home or offices - Individual business, Christina’s Cleaning Services. I worked for St. Paul Episcopal Church in Ovilla cleaning the entire church, Once a week. I also worked for Clark Dentistry in Midlothian, cleaning the dentist twice a week, as well as several individual homes.

●2003-2005 Credit & Activations - Letstalk.com

I ran credit checks on possible individuals looking for cellular service.

Letstalk.com offers cellular phones and service of all cellular companies. Once

customer was approved I would work with them on which cellular phone and

service, service plan they chose. When everything was worked out and

approved, set up I would then work with the cellular company in having the

cellular phone activated and set up. Once activation was completed I would

then send it to shipping to have shipped out to the customer. I also dealt with any

complications and or questions regarding activation and or service issues.

●2001-2003 Cashier, Layaway, Customer Service, Customer Service Manager - Walmart

My job was demanding, fast paced and always on my feet. I worked in many

positions and moved up fast. In management, I was in charge of several

employees and had to keep track of breaks, lunches, shifts, call in, no shows

etc. I delivered change to cashiers when needed, I dealt with all and any

problems regarding customers, sales, etc.

●2000-2001 Settlements Representative - Drive Financial Services

I worked with credit and receivables. I ran credit checks on customers with

delinquent accounts, and typed up settlement offers for those who we were

trying to settle outstanding accounts with. I also ran credit checks to locate

customers for those who worked in our repossessing department.

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