Client Services, Sales

Alex Verna

Coatesville, PA

*******@*****.*** 484-***-****

www.linkedin.com/in/alex-verna

Inside Sales / Client Specialist

Seasoned results driven professional with over 20+ years with extensive experience in business development, sales, prospecting, account specialist, client relations, and operational leadership across many facets of business and industries territory management and leveraging CRM systems to exceed performance metrics with high-impact service solutions.

Area of Expertise

New Business Development, Face to Face Sales, Territory Management, Sales Strategy & Execution, Client Relationship Management, Client Services, Salesforce, Sales Pipeline Management, Strong Verbal Communications, Leadership & Training, Key Account Management, Prospecting & Lead Generation, Brand Marketing, Client Acquisition & Retention

Professional Experience

Senior Mobile Airbag Specialist / Consultant Dec 2020 – April 2025 Stellantis Chrysler Dodge / Ford Motor Company, Market Source, Inc - Alpharetta, GA

•Account Management Specialist -consistently achieved top 3rd ranking with Ford within the eastern division covering five states, for customer interactions, scheduling, and repairs completed which reflected superior performance, compliance, and dedication.

•Coordinated and implemented new face to face canvasing Takata Airbag safety recall program for over 1200 vehicle owners to schedule repairs with dealerships while up selling better options while ensuring a smooth execution of appointments and repairs.

•Facilitated transition process from Ford to Stellantis Corporation, leveraging strong management experience, product knowledge, and leadership to streamline operations and optimize safety and recall efforts.

•Managed referral program with over 20 Ford and Chrysler Dodge Dealerships in five states to cultivate and maintain partnership with key stakeholders, General Managers, Directors of Operations, Service Managers, Parts Managers, and other Mobile Technicians to help educate, bolster, strengthen business relationships, sales, and profitability.

•Headed a targeted initiative new airbag list from over 900+ vehicles to less than 600 vehicles resulting in a 25% reduction of airbags within two months of starting, achieved through active door to door face-to-face interactions with clientele.

•Utilized Salesforce to increase company profitability by using door-to-door daily stops by 25% and decreased travel time by over 30%, while exceeding quarterly quota by several weeks while upholding commitment to owner's safety, Manufacturers safety standards, protocols, and NH TSA national recall guidelines.

Service Advisor – Sales / Service Sept 2018- May 2020

Fred Beans Ford, West Chester, Pa

•Certified Ford Motor Company Service Advisor

•Oversaw pre-delivery inspections for all incoming new and used vehicles, conducting in-depth assessments for mechanical integrity, cosmetic quality, recall status, and warranty compliance, ensuring vehicles met with strict quality standards before retail.

•Assigned and prioritized repair orders for a team of up to 10 technicians, streamlining workflows to maximize shop efficiency and reduce vehicle turnaround time.

•Consulted with customers and advise on necessary vehicle repairs, upselling recommend maintenance in line with manufacturers protocols, while bolstering services effectively, repairs, and profitability.

•Generated and sustained comprehensive reports for Management and warranty protocols and repairs detailing work performed on acquired new and used cars vehicles, associated technician assignments, and financial expenditures.

•Educated clients on automotive features, service protocols, bulletins, and terminology, ensuring comprehensive understanding and satisfaction.

Senior Lead Account Specialist Jan 2017 - Sep 2018 Johnson & Johnson - Animas -Diabetes Care Company, Chesterbrook, PA

•Inbound lead representative taking 40+ inbound calls daily from diabetic patients. Expertly handled billing, payments, collections, disputes, balances, insurance information, diabetes supply orders, complex issues and follow-ups.

•Continuously educated patients with upselling new and improved insulin pumps.

•Conducted weekly audits of over 100+ client accounts to verify financial transactions and credit refunds, ensuring accuracy and compliance.

•Promoted to manage and lead a 12-month key refund project, reviewing over 18K diabetes accounts for balance accuracy, leading to discovery and processing of overdue credit refunds to patients.

•Pioneered critical refund project, refunding 800+ patient accounts with a 98% success return, showcasing

adeptness in financial resolution and headed a Lead Check Refund Project, reissuing 85% of 600+ undeliverable refund checks, showcasing adept project management and strong problem-solving skills.

Independent Insurance Sales Agent Jan 2013 - Dec 2016 Self, Exton, Pa

•Sales agent - Established client relationships and expanded insurance portfolio within Southeastern Pa, specializing in Health, Term, Burial, and Annuities.

•Conducted in depth consultations to assess client needs, leveraging extensive insurance knowledge to tailor coverage plans and programs. Employed effective sales strategies, including lead generation, referrals, and door to door outreach, to grow client base and drive new business development.

Office Manager Feb 2001 - Sep 2012

Health Check Physical Therapy, Downingtown, PA

•Helped to create, design, and start new private practice as the office manager while being fully responsible for the day-to-day business operations, scheduling, financial, and processes of patient accounts.

•Created and implemented company policies, procedures, which included all medical administrative tasks,

patient insurance coverage, verification, medical billing, coding, ICD-9 and CPT coding, collections, licensing, HIPPA compliance, product, and equipment purchasing.

Managed insurance claims, workmen’s compensation, automotive, private insurance, IME, Drs, Lawyers, Work case managers.

•Developed and established an exclusive open-door patient referral policy with several key marketing

Physicians and medical practices in and around the Chester County area, which improved business referrals, profits, and earnings. Billing out over $1 million dollars per year.

•Improved business bottom line with upselling – back, knee, ankle braces, home therapy equipment, electric stim machines, and nutraceutical programs.

Surety Health – Boca Raton, FL June 2024 – December 2025

Board Member

•Health Insurance Company. Serving as a partial owner and active board member, contributing to strategic decision-making, long-term planning, marketing, and financial oversight for the company.

•Participate in bi-monthly meetings to evaluate company performance, shape organizational goals, and ensure operational alignment with vision and mission.

Athletic Medical Trainer

Philadelphia Eagles, Philadelphia Freedom, Philadelphia Storm, Philadelphia Warriors, West Chester University Football, Men’s Lacrosse, Women's Rugby, Brandywine Men's and Women's Rugby, Philadelphia Fight Rugby, USA Tomahawks Rugby.

Education

West Chester University, West Chester, PA Bachelor of Science Health and Physical Education

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