Operations & Administrative Support Specialist

Janet M. Woods

Ocala, FL ***** • *****.***.*****@*****.*** • +1-586-***-****

Experience

Dermatology Office of Dr. Daisy Ramos

Patient Care & Office Coordinator

Troy, MI

**** – 2020

● Managed front desk operations for a dermatology practice serving 25–30 patients per day, serving as the primary point of contact for all patients.

● Scheduled appointments and coordinated patient visits to support provider schedules and daily workflow.

● Handled approximately 30 patient calls per day, answering questions, scheduling visits, and resolving issues.

● Checked patients in and verified insurance information prior to visits to ensure accurate registration and billing.

● Maintained accurate patient records and updated information in the electronic medical record (EMR) system.

● Coordinated referrals, authorizations, and follow-up appointments as needed.

● Handled sensitive patient information in full compliance with HIPAA and privacy regulations.

● Resolved scheduling conflicts and patient concerns calmly and professionally.

● Supported providers and clinical staff with administrative tasks to keep daily operations running smoothly. Hallmark Shop

Sales Associate

Troy, MI

2015 – 2017

● Processed 50+ transactions per shift with high accuracy across multiple payment and return types.

● Balanced register and maintained consistent cash-handling accuracy.

● Managed high task-switching workload across checkout, stocking, recovery, and customer assistance.

● Maintained organization of large, high-SKU card and gift inventory sections.

● Received, priced, and stocked shipments; maintained floor readiness and inventory flow.

● Executed seasonal and promotional merchandising resets.

● Supported high-volume operations during holiday rush periods.

● Operated independently with minimal supervision and high reliability. AT&T Detroit, MI

Technical Design Specialist 2000 – 2015

● Supported fiber deployment projects by preparing and reviewing 10–20+ design packages per week.

● Coordinated with field and engineering teams to support multiple concurrent projects across the assigned territory.

● Reviewed maps, records, and technical plans for hundreds of service addresses per month.

● Analyzed routes and infrastructure layouts to determine feasible and buildable fiber paths.

● Ensured all designs met technical, regulatory, and company standards before construction.

● Identified and corrected design conflicts early, reducing rework, delays, and field issues.

● Maintained accurate documentation, updates, and project records in internal systems.

● Managed a high-volume queue of work orders while maintaining strong accuracy and attention to detail. AT&T Detroit, MI

Accounts Support Specialist, Government & Military Accounts 1981-2000

● Served as a dedicated support representative for all branches of the U.S. military, supporting offices and personnel across multiple locations.

● Handled 40+ calls per day from military personnel of all ranks regarding service, account, and billing needs.

● Worked directly with military offices to streamline and optimize phone service across multiple departments and locations.

● Resolved service issues, account changes, and billing questions and disputes with a high level of accuracy and professionalism.

● Managed sensitive government and account information with strict attention to confidentiality and accuracy.

● Consistently met or exceeded customer satisfaction and AT&T performance expectations. Education

Baker College Clinton Township, MI

1993 – 1995

● AA, General Studies

Macomb Community College Macomb, MI

1979 – 1981

● AA, Liberal Arts

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