Customer service/call center
Resume:
Rhonda Haugland
Gainesville, GA
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Server
J. Peters-Lavonia, GA
April 2025 to January 2026
Server duties, customer service, taking orders getting drinks and food out. Assembly Line Production Worker
Kubota Manufacturing of America-Jefferson, GA
April 2020 to October 2023
• Operated assembly line machinery and equipment to assemble products according to production specifications
• Performed quality checks on finished products to ensure they meet company standards
• Maintained a clean and organized work area, following safety protocols and guidelines at all times
• Collaborated with team members to achieve daily production targets and deadlines
• Cross-trained in multiple areas of the assembly line to provide support as needed
• Assisted in training new hires on assembly line processes, ensuring smooth integration into the team Call Center Customer Service Representative
CMG (California Marketing Group)-Tallahassee, FL
January 2018 to March 2020
Answer incoming calls and make outbound calls to customers. Document all correspondence for tracking purposes. Microsoft office, data entry, processing orders, filing, faxing, excel spreadsheets, keyboarding and some PowerPoint.
• Provided exceptional customer service by addressing inquiries, resolving complaints, and offering product information
• Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service
Customer Service/ Order Filler
Catering by Me-Gainesville, GA
August 2014 to November 2017
Took orders for events, sent out product information, setting up for events and delivery driver.
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
Administrative Assistant/Receptionist
HGB&D Architects-Gainesville, GA
August 2011 to May 2014
Receptionist, travel arrangements, document processing, taking notes, mail distribution, ordering supplies, and maintaining the office.
• Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
• Scheduled appointments and maintained calendars for multiple executives
• Maintained an organized reception area, ensuring cleanliness and professionalism at all times
• Assisted with administrative tasks such as filing, data entry, and document preparation CSR - Customer Service Representative
Carmex Precision Tool Company-Richfield, WI
October 2009 to June 2011
Taking orders by phone or fax, processing orders, shipping out orders, entering in new items coming in, data entry, and billing.
• Coordinated with warehouse personnel to ensure timely delivery of replacement items for damaged or defective products reported by customers
Call Center Customer Service Representative
Liberty Mutual Insurance-Gainesville, GA
March 2007 to September 2009
Taking incoming calls in within a limited time frame, problem solving, meeting customer needs, billing, data entry and processing documents.
• Handled a high volume of inbound customer calls, averaging XX calls per day
• Managed irate or upset customers with empathy and professionalism to de-escalate situations effectively
• Recognized by supervisors for consistently meeting or exceeding performance targets on a monthly basis
Assembly Production Operator
Peachtree Doors and Windows-Gainesville, GA
January 2004 to March 2007
Assemble parts and for the doors and put binding on the glass for the windows, paint room to paint the doors, read blueprints, and data entry.
• Operated various hand tools and equipment to complete assembly tasks efficiently
• Maintained a clean and organized work area, promoting safety and efficiency
• Followed detailed instructions and blueprints to assemble complex components
• Utilized precision measuring instruments to ensure accurate component alignment Education
Computer Applications (Certification)
Lanier Technical College-Gainesville, GA
January 2003 to May 2005
Skills
• RF scanner
• Multitasking
• Hand tools
• QuickBooks
• Hospitality
• Writing skills
• Microsoft Office
• Machining
• POS
• Fine dining experience
• Customer service
• Typing
• Restaurant management
• Outbound sales
• Inside sales
• Multi-line phone systems
• Manufacturing
• Computer skills
• Stocking
• Packaging
• Picking & packing
• Computer operation
• Machine operation
• Outbound calling
• Host/hostess experience
• Communication skills
• Materials handling
• Attention to detail
• Food industry
• Microsoft Access
• Upselling
• Cold calling
• Microsoft Powerpoint
• Phone etiquette
• Customer support
• Conducting sales calls
• Quality control
• Word processing
• Sales
• Filing
• Microsoft Outlook
• Call center experience
• Order entry
• Organizational skills
• Microsoft Word
Certifications and Licenses
Driver's License
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