Operations Support Specialist with Customer Care Expertise

Andrew William Luwandagga

Support Assistant

***********************@*****.*** 058******* Abu Dhabi, UAE SUMMARY

Proficient Support Assistant with over two years of experience in customer care and operational assistance. Expertise includes managing customer interactions and facilitating efficient travel documentation for individuals with disabilities. Achievements encompass improving customer satisfaction through effective communication and problem-solving. Proven ability to support team operations, enhance service delivery, and ensure compliance with safety protocols. Ready to contribute valuable skills to create seamless visa, accommodation, and overtime processes in any dynamic environment. WORK EXPERIENCE

Customer Care Specialist Dnata

02/2022 – 12/2023, Dubai, UAE

Facilitated documentation clearance for travelling customers with disabilities (PWD), enabling smooth boarding and deboarding processes.

Managed customer interactions through calls, addressing bookings and complaints, and diligently following up to update the database.

General Assistant National Catering Company

09/2024 – Present, Abu Dhabi, UAE

Handled incoming phone calls with professionalism and efficiency. Supported food preparation, packing, and delivery operations. Ensured all staff members were equipped with necessary tools for their roles, such as providing required PPE for cleaners and offering assistance to chefs and waitstaff as necessary. EDUCATION

High School Certificate Namilyango College

01/2018 – 10/2020, Kampala, Uganda

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