Customer Support Specialist with Remote Experience

DIANNE BATEMAN

***************@*****.*** 213-***-**** Carson, CA

PROFESSIONAL SUMMARY

Customer Experience professional with a strong background in hospitality operations, customer support, and issue resolution in fast-paced environments. Experienced in owning customer interactions from start to finish, handling complex issues and escalations with professionalism, and representing brand standards in high-pressure situations. Brings a solid foundation in business administration, operational accountability, and cross-team collaboration, with a consistent focus on customer satisfaction and long-term loyalty.

EXPERIENCE

Customer Service Associate

Olive Garden

•Served as a primary point of contact for guests, managing high-volume customer interactions while delivering attentive, brand-aligned service 03/2025 – Present

Carson

•Addressed customer questions and concerns in real time, resolving issues efficiently and turning challenges into positive experiences

•Processed payments and managed point-of-sale transactions with a high degree of accuracy, ensuring correct billing and smooth checkout experiences

•Coordinated closely with kitchen and bar teams to track orders, communicate updates, and ensure timely, accurate fulfillment

•Maintained a clean, organized dining environment in compliance with health, safety, and operational standards

•Addressed and resolved guest complaints calmly and efficiently, recovering negative experiences and reinforcing trust in the brand Assistant Manager

In-N-Out

•Oversaw daily operational and administrative functions to ensure consistent service quality, efficiency, and compliance with company standards 04/2022 – 08/2025

Gardena

•Led and supported team members during high-volume shifts, providing direction, resolving issues, and maintaining a calm, professional environment

•Coordinated employee schedules, shift coverage, and internal communications to support staffing needs and operational priorities

•Managed onboarding and training for new hires, accelerating ramp-up time and reinforcing service and performance expectations

•Maintained accurate operational records and reports to support staffing, planning, and performance tracking

•Assisted with cash reconciliation, daily financial reporting, and secure handling of company assets in accordance with internal controls EDUCATION

Associate of Science in Business Administration (Honors) El Camino College

08/2023 – 06/2025

Torrance, CA

SKILLS

•Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

•Customer Experience & Support

•Issue Resolution & Escalation Handling

•Cross-Functional Communication

•High-Volume Customer Interactions

•Conflict De-escalation

•Order Management & Follow-Ups

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