Senior IT Support - SQL - Excel - PHP/MySQL - 10+ yrs Experience

Shekhar Bhardwaj

Email ID- ***********@*****.***

Contact No. +91-875*******

Address: Raj Nagar Extension, Ghaziabad – 201017

Career Objective

To secure a challenging position in a reputable organization to expand my learnings, knowledge and skills.

Skills

Customer Service, Technical Support, HTML/CSS, SQL, Excel, PHP/MySQL, Software Troubleshooting, OS Installation, Application Support & Ticketing Tools.

Personal Qualities

Senior Technical Support Specialist specializing in software and hardware troubleshooting.

Strong background in Technical Operations and Client relations.

Strong motivational and logical skills.

Ability to persuade the people.

Ability to produce the best result in pressure situations.

Employers

Working as Executive in Vcrazo Apparels Pvt. Ltd, Ghaziabad from May 2024 till present.

Key Responsibilities Handling

Client Communication and selling the products.

Documenting any major problems with the system and fixing it.

Maintaining the records.

Show the products to the customers and make sure they are satisfied.

Worked as Executive in EXL Services Pvt. Ltd, Noida from November 2022 till April 2024.

Key Responsibilities Handling

Login and making changes online on the company’s website by updating and matching the data in the backend.

Amending and updating the details as per the Client’s requirement via chat/Tickets.

Documenting any major problems with the products in large numbers & reporting it to the concerned department.

Achieving monthly targets for CPH, resolved cases and ACHT as demanded by the process.

Maintaining the records and forward to the departments as per the protocol.

Worked as Advisor II, Chat Support Operations in Concentrix Daksh Services India Pvt. Ltd, Gurgaon from July 2017 – November 2022.

Key Responsibilities Handled

Resolving technical related Client’s issues via chat/Ticket.

Documenting any major problems that Clients are facing with the products in large numbers & reporting it to the concerned department.

Achieving monthly targets for CPH, resolved cases and ACHT as demanded by the process.

Supporting the team members for the product related information.

Creating the IT tickets for the issues which need to be escalated to the other departments for the related issues.

Worked as Customer Support Executive in Mazda Consultancy Pvt. Ltd, Ahmedabad from April 2015 – June 2017.

Key Responsibilities Handled

Attending escalation calls apart from taking normal calls.

Attaining daily, weekly and monthly targets specified by the process.

Adhering to the schedule as prescribed by the Manager.

Maintaining the daily report sheet and send it to the process manager at the end of the week and month.

Dealing with the suppliers via chat, email and telephone.

Achievements

Maintained Client satisfaction level upto the company’s norms.

Achieved calls and emails target in every month.

Computer Knowledge

Well versed in working with computer.

MS Office (Word & Excel).

HTML/CSS, PeopleSoft, PHP and MySQL.

Internet and E-mail applications.

Education Qualification

MCA from IGNOU, Ahmedabad.

B.Sc (Electronics) from Jammu University.

SSC from J&K State Board of School Education.

HSC from J&K State Board of School Education.

Personal Details

Languages known: Hindi & English.

DOB: 11/11/1986

Marital Status: Awaiting Divorce.

Location: Ghaziabad, UP, India.

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