Customer Support Specialist

PAWAN INGLE

Customer Support Specialist Gurgaon Open to Remote Work

+91-888******* **********.*********@*****.***

PROFESSIONAL SUMMARY

Customer Support Specialist with around 2 years of experience supporting international clients via chat, email, and voice. Proven track record in technical troubleshooting, order management, and client coordination to ensure seamless service delivery. Skilled at handling high-volume workflows, maintaining SLA compliance, and driving customer satisfaction for USA-based operations. Proficient in Asana, PlanProphet, and PrintSmith, with strong communication, problem-solving, and time-management skills. PROFESSIONAL EXPERIENCE

Capital Numbers Gurgaon / Remote — Customer Support Specialist May 2025 – July 2025

● Managed end-to-end order processes (creation, quotation, confirmation, delivery, payment updates) for USA clients.

● Handled 70–120 orders per day with consistent accuracy and on-time processing.

● Coordinated between USA clients and internal teams for smooth order fulfillment and timely issue resolution.

● Utilized Asana, PlanProphet, and PrintSmith to streamline operations, track status, and maintain workflow efficiency.

ETS Assessment Services Pvt Ltd Gurgaon — Senior Executive – Test Support & Quality Assurance

Feb 2024 – Jan 2025

● Provided live support to international clients via chat and voice during high-stakes online assessments.

● Resolved login issues, browser errors, and access difficulties in real time with high first-contact resolution rates.

● Partnered with backend teams for escalations, ensuring timely closures and detailed documentation.

● Delivered weekly service reports to drive process improvements and maintain SLA adherence.

Sudhir Tax Services Pvt Ltd Faridabad — Office Coordinator – Tax Preparation Support

Aug 2023 – Jan 2024

● Responded to tax-related queries from US-based clients through email and phone with clarity and speed.

● Reviewed financial documents for accuracy, ensuring compliance and smooth filing processes.

● Managed high volumes of client interactions while maintaining quality and meeting tight deadlines.

● Coordinated with internal tax teams to resolve issues, improving turnaround time and customer experience.

EDUCATION

Bachelor of Arts – Political Science — Yashwantrao Chavan Maharashtra Open University

SKILLS

● Customer Support (Chat, Email, Voice) International Process Handling (USA Operations)

● Order & Workflow Management SLA & Escalation Management Technical Troubleshooting & Query Resolution Process Optimization & Reporting

● CRM & Workflow Tools: Freshdesk, Asana, PlanProphet, PrintSmith, Salesforce, MS Office

● Time Management & Cross-Functional Coordination

LANGUAGES

English Hindi Marathi

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