Detail-Oriented Operations Manager with 10+ Years Experience

Jul **, **** • American • Canton, US, ***** • ***************@*****.*** •

+1-309-***-**** • Driver's License

AMANDA BARNES

Detailed Orientated Manager with Experience

PROFESSIONAL SUMMARY

Detailed Orientated Manager with 10+ years of experience in operations and client-facing roles, combining sales leadership and delivery logistics expertise. Leverages data-driven decision making, bookkeeping, financial analysis, and strong organizational skills to streamline processes, improve route and resource efficiency, and boost client satisfaction. Focused on developing scalable systems, mentoring teams, and pursuing expanded managerial responsibility to drive measurable performance gains. EMPLOYMENT HISTORY

SPARK DELIVERY DRIVER9 Sep 2025 - Present

Walmart spark Canton, IL

DOORDASH DELIVERY DRIVER Aug 2025 - Present

Door Dash Canton, IL

SENIOR SALES MANAGER Dec 2024 - Jul 2025

Holiday Inn Bloomington, IL

Delivered packages and goods to customers in a timely and efficient manner Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions Ensured the safe handling and transportation of fragile or perishable items Adhered to all traffic laws and regulations while operating company vehicles Managed delivery routes effectively to optimize efficiency and minimize fuel consumption Collaborated with dispatchers to coordinate daily delivery schedules Provided excellent customer service by addressing inquiries and concerns promptly and professionally Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction Utilized GPS navigation systems or maps to determine optimal routes for deliveries Received multiple commendations from customers for exceptional service Maintained a clean driving record throughout employment tenure Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays Cultivated positive relationships with regular customers through friendly interactions Streamlined delivery routes using GPS technology, reducing delivery times and enhancing customer satisfaction through timely service.

Delivered packages and goods to customers in a timely and efficient manner Ensured the safe handling and transportation of fragile or perishable items Managed delivery routes effectively to optimize efficiency and minimize fuel consumption Provided excellent customer service by addressing inquiries and concerns promptly and professionally Utilized GPS navigation systems or maps to determine optimal routes for deliveries Efficiently handled cash transactions when required for COD (Cash on Delivery) orders Received multiple commendations from customers for exceptional service Maintained a clean driving record throughout employment tenure Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays Cultivated positive relationships with regular customers through friendly interactions Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions Led a team of 2 sales representatives, providing coaching and guidance to drive performance and achieve revenue goals Negotiated key contracts with major clients

Collaborated with marketing department to develop effective communication Collaborated with cross-functional teams (marketing, operations) to ensure seamless execution of client projects from start to finish

Developed and implemented strategic sales plans to penetrate new markets Analyzed market trends and competitor activities to identify opportunities for business growth and adjust sales strategies accordingly

ASSISTANT GENERAL MANAGER Aug 2024 - Dec 2024

Holiday Inn Bloomington, IL

GENERAL MANAGER Mar 2024 - May 2024

Holiday Inn Express Le Roy, IL

ENVIRONMENTAL SERVICES OFFICE COORDINATOR Feb 2024 - Mar 2024 Carle Foundation Hospital Urbana, IL

GENERAL MANAGER Apr 2021 - Jan 2024

Candlewood Suites Champaign, IL

As the General Manager of this property I have numerous responsibilities including: FRONT OFFICE MANAGER Aug 2020 - Apr 2021

Hampton by Hilton Champaign, IL

As the front office manager, I am responsible for the scheduling of the staff. Along with the general operations of the hotel on a daily basis. I assist the General Manager of my current property with end of month reports and invoices along with the finances of the hotel.

FRONT OFFICE MANAGER Nov 2018 - Aug 2020

Candlewood Suites Champaign, IL

As the front office manager, I am responsible for the scheduling of the staff. Along with the general operations of the hotel on a daily basis. I assist the General Manager of my current property with end of month reports and invoices along with the finances of the hotel. I also assist the front desk with checking guest in and out of the hotel. I run the audit system through Opera and M3 accounting.

Assisted in overseeing daily operations of the company, including managing staff, coordinating schedules, and ensuring efficient workflow

Collaborated with the general manager to develop and implement strategic plans to improve business performance and achieve organizational goals

Developed and maintained strong relationships with vendors and suppliers to negotiate favorable contracts and pricing terms Ensured compliance with company policies, procedures, and regulatory requirements across all departments Monitored customer feedback through surveys or other channels to identify areas for improvement and implemented appropriate action plans

Resolved escalated customer complaints promptly by addressing concerns professionally and finding suitable solutions Ordering of products needed for the property

Monthly revenue calls

Weekly accounting budgeting

Extensive IHG knowledge

Weekly sales meeting

Increased overall property guest relation scores by 20% in under a month Oversaw all aspects of daily operations, including staff management, customer service, and financial performance Led a team of XX employees, providing guidance, training, and support to ensure high levels of productivity and performance

Fielded phone calls from other departments needing assistance Managed a team of 20 housekeeping staff, overseeing daily operations and ensuring cleanliness and maintenance standards were met

Collaborated with other departments to coordinate special requests from guests, ensuring timely delivery of services Scheduled work shifts for housekeeping staff based on occupancy levels of the hospital, ensuring adequate coverage at all times

Developed comprehensive cleaning checklists tailored to different areas within the property for consistent quality assurance Payroll of the staff

Weekly scheduling of the staff

Ordering of products needed for the property

Managing front desk, housekeeping and maintenance departments Monthly revenue calls

Weekly accounting budgeting

Extensive IHG knowledge

Weekly sales meeting

FRONT DESK AGENT Oct 2017 - Nov 2018

Candlewood Suites Champaign, IL

TRAVEL AGENT Jul 2017 - Sep 2017

Platinum Peaks Travel Springfield, MO

The company had a nationwide mall sweepstakes. Winners were selected from a drawing; for an option at a time-share viewing. My responsibility was to contact those winners, explain to them the timeshare options, and assist them with scheduling their destination vacations all over the globe. GUEST EXPERIENCE REPRESENTATIVE Jun 2017 - Jul 2017 La Quinta Inns & Suites Springfield, MO

While employed at La Quinta, I was responsible for checking guest in and out of the hotel. I ran the night audit process. I also was responsible for setting up the breakfast buffet and serving breakfast on the weekends. FRONT DESK AGENT Feb 2016 - Apr 2017

Comfort Suites Urbana, IL

I started my hospitality career at Comfort Suites. I began as a night auditor. While under that job title, I assisted with setting up breakfast and preparing the hotel for the next day’s business. Within a few months of my employment, I was moved to the evening shift where I quickly excelled. I became one of the top room selling agents at the desk. I began to assist the sales manager with group contracts and the hotel manager with countless other responsibilities. EDUCATION

BUSINESS MANAGEMENT (BACHELORS) Sep 2012 - Feb 2018 National American University-Independence Independence, MO COURSES

AED CERTIFICATION

Unknown

CPR CERTIFICATION

Unknown

NON-CDL CLASS C

Unknown

SKILLS

Personal assistant experience, Data-driven decision making, Microsoft Word, Organizational skills, Bookkeeping, Financial analysis, Writing skills, Conflict management, Fundraising, Renovation, Human resources, LIHTC, Scheduling, Hotel management, Revenue management, Multitasking, Amadeus, Communication skills, Continuous integration, Email marketing, Attention to detail, Dropbox, Online booking platforms, Computer operation, Relationship management, Direct sales, Office activity coordination, Clear language communication, Cash register, Corporate event planning, Receptionist, Night Audit, Google Calendar, Opera PMS, Managerial strategic planning, Team leadership, Budgeting, Windows, Regulatory compliance management, Switchboard, Social media management, Medical office experience, Account Management, Greeting customers, Profit & loss, Team management, Administrative experience, Maintaining an organized workspace, Payroll, Cash Handling, Accounts Payable, Guest Services, Event planning, Pricing, Customer support, Events management, Sales strategy, Administrative tasks, Google Sheets, Customer relationship management, Computer literacy, Productivity software, Hotel experience, Project coordination, Managing hospitality operations budgets, Written communication, Constant Contact, Billing, Sales Management, Microsoft Excel, Inventory management, Outside sales, Negotiation, Interpersonal skills, Adobe Express, Staff training, Community relations, Microsoft Powerpoint, Kronos, Forecasting, Data analysis skills, Hotel operational efficiency. Primarily worked the 3-11 evening shift

Processing guest check ins

Answering guest questions

Assisted housekeeping with laundry

General Manager assigned me the duties of handling the accounts receivable for all direct bill accounts of the hotel Top en-roller of IHG memberships

Cash handling, Performance management, Phone communication, Interviewing, Property management, Sales management, Guest reservation booking, Computer, Teamwork, Fair Housing regulations, Ability to follow instructions, Accounts receivable, Account management, Time management, Landlord-tenant law, Financial management, Operations, Mentoring, Trade show planning, Banking, Financial data reconciliation, Office experience, Office record organization, Managerial Decision Making, General Ledger Accounting, In-person customer service, Balance sheet reconciliation, Office management, Global distribution systems (GDS), Adobe Acrobat, High-end sales, Microsoft Office, Office Management, General ledger reconciliation, Conference planning, Operations Management, Hospitality, Conflict resolution, Customer service, Continuous improvement, Customer Service, Risk management, Individual consumer customer service, Accounting, M3 Accounting, Workday, Guest relations, General manager experience, Microsoft Outlook, Typing, Computer skills, Client interaction via phone calls, Project management, Marketing, Google Docs, Property management tools, Excel, Sales, Leadership, Financial forecasting, Facilities management, Management, Call center experience, Animal care, Dependability, Filing, Multi-line phone systems, Accounts payable, CRM system proficiency, General ledger accounting, Director experience, OPERA, Training & development, Leadership development, Financial record maintenance, Financial acumen, Data entry, Sales management systems proficiency, Appointment scheduling, Operations management, Guest services, Medical terminology, Word processing, Human resources management, Account reconciliation, Math, Clerical experience, Google Drive, POS, Cost control, Event manager experience, Front desk, Community outreach, Expense management. ADDITIONAL INFORMATION

AWARDS

2018 IHG Employee of the year

May 2019

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