Fraud Expert & Geospatial Intelligence Specialist

Taylor Williams

******************@*****.*** 214-***-**** Mesquite, TX

SUMMARY Seasoned professional with 13 years of customer service and analytical experience, adept at problem-solving and customer interaction. Skilled in data analysis, fraud detection, and geospatial intelligence, ensuring efficiency and logical decision-making. Actively seeking a Claims role to leverage strong customer focus and adaptability in a dynamic environment. WORK EXPERIENCE Jpmorgan Chase Plano, TX

Fraud Specialist ll (Remote) Jun 2021 - Present

• Resolve customer inquiries related to unauthorized transactions, online account access, and payment services, ensuring task prioritization for efficient workflow.

• Provide excellent customer service by engaging in detailed and empathetic interactions to achieve satisfactory resolutions.

• Utilize logical problem-solving methods and sound judgment for quick, effective decision-making, maintaining high standards of integrity and responsibility. Securus Technologies Carrollton, TX

Customer Service Representative Jul 2019 - Oct 2020

• Provided customer account setup and system troubleshooting to ensure consistent communication between clients and their incarcerated loved ones.

• Managed financial transactions, including processing payments and addressing discrepancies to maintain account accuracy and integrity.

• Implemented security measures by blocking accounts suspected of fraudulent activity, safeguarding company and customer interests.

TEKsystems Irving, TX

Geospatial Image Analyst Oct 2017 - Jul 2019

• Conducted thorough analysis of aerial imagery, enabling the identification and classification of military assets, including personnel, installations, and equipment.

• Developed ontological classifications and accurately labeled data instances to support algorithmic refinement and application.

• Integrated geospatial intelligence from diverse sources, applying principles and methodologies to detail the physical and biological features of terrestrial and aquatic environments.

Humana Irving, TX

Customer Care Specialist Nov 2015 - Oct 2017

• Conducted comprehensive health assessments to evaluate general risks and guide new members in selecting appropriate Medicare programs.

• Managed both inbound and outbound communications, ensuring timely and effective member engagement and support.

• Utilized advanced software tools, including Dimension Version 9.075 and Avaya, to streamline customer interactions and maintain high service standards. Cigna Insurance Plano, TX

Medical Records Processor & Data Entry May 2015 - Nov 2015

• Efficiently processed and routed critical medical documentation, ensuring timely responses to inquiries from claims managers and providers.

• Maintained systematic control of tasks and correspondence, adhering to strict process timeframes for scanning, faxing, and emailing information. Pisa Group Richardson, TX

Customer Service Representative Mar 2012 - May 2015

• Resolved a wide range of customer complaints and inquiries, ensuring information provided was accurate and met service standards.

• Analyzed customer feedback to implement strategic process improvements, enhancing overall satisfaction.

• Facilitated subscription management for both new and existing customers, addressing billing concerns and service modifications through phone and email correspondence. Taco Bell Mesquite, TX

Team Trainer Apr 2008 - Jun 2013

• Delivered high-quality customer service by accurately recording and verifying orders to ensure clear communication and minimize errors.

• Conducted training for new staff on facility procedures, safety protocols, and recipe adherence, promoting a consistent and safe dining experience.

• Maintained rigorous adherence to food safety standards and operational procedures, contributing to a reliable and customer-focused food assembly process. EDUCATION Mesquite High School

Graduate, High School Diploma

Mesquite TX

2010

SKILLS Typing 40-50wpm • Ten Key • 10,000 KSPH • Alpha and Numeric Data Entry • MS Word • Microsoft Excel • Multi-Tasking • Customer Service • Excellent Written and Verbal Communication Skills • Detail Oriented • Data Entry • Time Management • Problem Solving

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